Cookie Cutters-Canton, MI (1467 reviews)

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We had an amazing first experience at a different Cookie Cutters location in Michigan and will definitely go back to that one. Unfortunately the location in Canton we found the staff was just talking above everything to themselves the hairdresser she’s probably used to adults not kids she talked to us instead of our child, didn’t make him feel very comfortable wasn’t aware of what she was doing like let hair fall into his mouth and his eyes and she didn’t even try to interact with him and make him feel calm like the other girl at the other location did. When she asked us what we wanted, she wasn’t actually listening. We had to redirect her many times like I said it got the job done but it wasn’t an amazing experience like we experienced at the other cookie-cutter location.

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Wendy was wonderful, but we waited for an hour and the girl at the front was not helpful at all.

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Not too happy about the price change. I can take her to the place I get my hair done and pay $12.

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The environment was great. My son was excited to pick his chair. The haircut was satisfactory. I will not return, nor refer others because both the stylist we were assigned, and the receptionist were unmasked. When dealing with young children, especially those too young to be vaccinated, the child's safety must be the top priority. When a 4-year-old CLIENT is wearing a mask, so should you. To top it all off, the stylist was chomping gum, spraying droplets everywhere.

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My experience began when I tried to call the salon 3 different times during the day to make an appointment for my son’s first hair cut. I never was able to reach anyone so I went online to schedule the appointment instead. When I arrived (excited for him to get his first haircut) we were greeted but not warmly. I do like my son’s haircut, however the environment was not warm and inviting. Our stylist did not seem to want to be there nor engage with my son. She kept saying “you’re fine!l” to him. The tone was not very soothing to a 16 month old! I asked questions and got short replies. I also asked about hair products and how to style his hair (more short replies). I ended up leaving without Hair product that I was going to buy for my older son (don’t they want to sell their product?) She didn’t even show it to me after I asked twice. I felt like this was not the customer service I was looking for. Therefore I will not return nor recommend this salon to others. I can ignore the hair all over the chairs, however I cannot ignore negativity in a place that is suppose to be positive for children!

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My son's haircut was pretty uneven and both his sides were cut way too high up. I have had another girl the other times I have gone who did fine. This time was not the same experience.. Very friendly, just a bad hair cut