Cookie Cutters-Canton, MI (1526 reviews)

Comment

I wanted to get my daugther and my hair cut at the same time. I booked two 1145 appointments online. That way we could get in and out. They took my daugther about 1150 and I was waiting for my name to be called. At 1200 I heard the lady say she was going to start taking the noon appointments. I walked up and said my appointment was at 1145 it should be my turn. She said they were running late. I said ok but why would you take an 1200 appointment before an 1145 one. Then another lady said well the computer booked you after your daugther so you will have to wait. I showed her my confirmation showed both at 1145. She said well i can't help what the computer does. So I said whatever just cancel my appointment. They didn't even apologize. Won't be coming back.

Comment

The haircuts were good for the most part. We will not be returning to cookie cutters because the front desk staff was very rude to us during this visit. Didn’t greet us when we entered or was friendly to my kids and myself. Also offered the kids in front of us, who were checking out, balloons but my kids had to stand there and ask in order to get one balloon for the two of them. We’ve been loyal customers to cookie cutters for years but after this rude experience, we will take our business elsewhere

Comment

The stylist was grabbing my son's head very hard and jerking it around. He is only a year old and does not cry and sits pretty still for hair cuts. I have Never had a stylist before do this. She also really messed up around his ear pretty bad and in her attempt to fix it nearly shaved all his hair off. Then she proceeded to yell at my 4 year old when it was his turn because he was wiping hairs out of his eyes, which she knocked into them. Again he sits still and has no problem getting his hair cut and for the most part will even look in the direction requested. Again she Grabbed his head and was forcing it in all directions. Typically we have a great experience and we go here because the stylist are typically more used to handling young kids who may move around but this was ridiculous I can't even imagine how she would have behaved if they were really wiggling around and fighting the haircut as some kids do. Unsure if we will ever go back.

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While Josie did a great job cutting my sons hair, the fellow employees were extremely unprofessional. I do not plan on returning.

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We had an appointment at 9:45 and didn’t receive our service until 10:45. When we arrived, at 9:45, the stylist took another customer before us (2 boys). If my son wouldn’t have needed a haircut as badly as he did, we would’ve left. It is ridiculous to have to wait an hour for our appointment.

Comment

Dirty and not very friendly