Cookie Cutters-Canton, MI (1467 reviews)

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Awesome experience, great and friendly staff. Highly recommend

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The stylist was grabbing my son's head very hard and jerking it around. He is only a year old and does not cry and sits pretty still for hair cuts. I have Never had a stylist before do this. She also really messed up around his ear pretty bad and in her attempt to fix it nearly shaved all his hair off. Then she proceeded to yell at my 4 year old when it was his turn because he was wiping hairs out of his eyes, which she knocked into them. Again he sits still and has no problem getting his hair cut and for the most part will even look in the direction requested. Again she Grabbed his head and was forcing it in all directions. Typically we have a great experience and we go here because the stylist are typically more used to handling young kids who may move around but this was ridiculous I can't even imagine how she would have behaved if they were really wiggling around and fighting the haircut as some kids do. Unsure if we will ever go back.

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My experience began when I tried to call the salon 3 different times during the day to make an appointment for my son’s first hair cut. I never was able to reach anyone so I went online to schedule the appointment instead. When I arrived (excited for him to get his first haircut) we were greeted but not warmly. I do like my son’s haircut, however the environment was not warm and inviting. Our stylist did not seem to want to be there nor engage with my son. She kept saying “you’re fine!l” to him. The tone was not very soothing to a 16 month old! I asked questions and got short replies. I also asked about hair products and how to style his hair (more short replies). I ended up leaving without Hair product that I was going to buy for my older son (don’t they want to sell their product?) She didn’t even show it to me after I asked twice. I felt like this was not the customer service I was looking for. Therefore I will not return nor recommend this salon to others. I can ignore the hair all over the chairs, however I cannot ignore negativity in a place that is suppose to be positive for children!

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Alecia is Great! We have been coming to her for many years now and has always done a great job w/ our 2 boys. Makes the whole experience wonderful. We Love her!!

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Mary is wonderful! She does such a nice job in cutting my kids’ hair and is always so pleasant.

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I couldn’t be happier with the time we spend at Cookie Cutters. Hanging out with Wendy is easy and fun. My kids get great, fast haircuts and they love the option of playing games or watching TV. But sometimes they just like to talk to Wendy. Love this place!