AALAM The Salon - Plano (1834 reviews)

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Overpriced

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Cassie and Mary are fantastic !

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I really think your salon is wonderful, the only problem I have experienced is with your receptionists. They never act as if they recognize me as a familiar customer. In the past, I always felt like I was remembered.

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The length of my cut discussed prior to my cut was not what was cut off! I left feeling scalped and cried when I got to my car.

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I went to Aalam because it had overall very good reviews. I trust heavily on reviews when choosing a location. My experience was overall very nice. The location was very easy and accessible. Once in the location the atmosphere and decor is lovely, very modern and clean. I was immediately greated and offered something to drink. I only waited for 10 minutes before my stylist David came over and introduced himself. I explained what I wanted and I even showed him a picture. I figured it would be much easier to see what I was referring to rather than me just explain what was in my head. He didnt take much time to look at the picture provided so I figured he was familiar with what I wanted. I have very fine hair but with properly cut and styled layers I could have achieved what was on my picture. I have had it done in the past. This time it was not the case. The hair washing service was great. Once he started cut my hair I could already tell I was not going to have the end result I expected. I didnt want to say anything beacuse I did not want to be rude. I figured as he progressed it would get there. Once my service was done I was so disappointed. It was nothing like what I wanted or what was on my picture. I requested to have some face framing in hopes it would be better but it was just all so wrong. I didnt want to make a big deal of it. I saod thank you paid and left a tip. I dont think I will be recommending this location to anyone which is sad because the place is truly lovely however the main purpose of going to the salon is to leave satisfied with your outcome and that I was not.

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I scheduled a highlight/lowlight and cut. I would have expected a two hour time in the chair. However, it was a bit over 3 hours. The color was good but she took a while and added conditioner or something for 5 rinses..my cut is ok but my bangs are a bit too short. I told her I'd rather come back for trim than have them too short. Both girls were very nice and professional. I just hadn't planned on 3 hours.