AALAM The Salon - Plano (1834 reviews)

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I love going to Aalam! Everyone is very nice, the facilities are clean and modern, and the owners always say hi to me when I visit. I'm terrible at explaining what I want, but Mary and Julia always know exactly what I mean. I've been going there for about 5 years now with no end in sight.

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I have been coming to Aalam for years, I was very surprised to find out I can no longer tip my hair dresser on my credit card. This was very frustrating, especially since people don't carry cash these days.

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I called Saturday morning for a "blow out" - I recently had my hair cut in a new style and was struggling with the blow drying process. I was greeted by the front desk and then the stylist came and said her current client was taking longer than expected but she was hurrying. I told her please do not hurry on my account - I would not want anyone to "hurry" for me. She said her client had a lot of hair. I was updated every 15 minutes by the front desk and told that my services would be complementary because of the extended wait. My hair was washed and I was seated. Naser had a break in his schedule and offered to style my hair. I asked if he had time to trim my hair and he was able to give me a terrific cut and blow out. There was no charge and I was given a complementary full size hairspray. The stylist that I was originally scheduled with came by and apologized again saying that the client was "a lot of work". I would caution her not to use throw away comments as they add no value to my experience. I would not want her to say that my hair was a lot of work or tell another customer that she would hurry.

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Cassie and Mary are great!! The salon is really nice, just wish the chairs at the hair wash station where more comfortable for your neck, Cassie always puts a towel there for comfort.

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Tina is great! Extremely talented & professional!

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My colorist was very busy with three different clients at one point! I felt like I was "set aside" longer than necessary (not just waiting for color to set - I waited about 10 extra minutes for a different person to wash my hair since my colorist was so busy, and then about 10 minutes after having my hair shampooed to move on to my stylist). My colorist started the rinsing process and was incredibly rough and felt rushed and used cool water. The shampooing is supposed to be the most relaxing part!! I will say, the results were great, however - he did a good job with the actual service. My stylist was great, as usual. Please, get the stylists a new stool that actually rolls!!!!! A professional at a high-end salon should not have to bounce and scrape along on a ratty old stool!! One of my haircuts would pay for two new stools, for goodness' sakes!