Cookie Cutters-Draper, UT (692 reviews)

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Madi is expart with kids. And she knows every individual kids have different hair styles so that she decides how to cut in what way.

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I am very disappointed in my experience using cookie cutters. I went to the South Jordan store to take my son to get a hair cut. Upon arrival I see on the door a sign that says they are no longer excepting walk-ins. So frustrating!! But I understand if these are the rules. I walk in and ask when the next opening is and she says a time that won't work for my schedule so I leave. A few hours later I download the app and try to schedule online. I find one at 5:15 and I schedule it. When I get to the end to confirm I get an error saying the system is down and try again later and then the app freezes. So I get on my computer and try and schedule it and the 5:15 appointment is gone. So I call the store to confirm and no answer. I can't leave a message because the mailbox is full. I literally called 7 times before I heard the different beep on the phone showing they are on the other line. I call again and they FINALLY answer. I ask them if my reservation saved and they said no and there weren't any available times for hair cut that day and the next was Saturday!!! I was beyond frustrated. I did everything they asked me to do and the next available time for a haircut was 48 hours later?!? No thank you. I asked to speak to a manager and the girl who answered the phone asked for which one that they had several. In my mind I laughed that there are several managers and this store is run so unprofessionally. She gave me the name Amy and said that she would have her call me back. I still haven't heard from her. I ended up going to the draper store and it was night and day difference. I called, they answered. I booked an appointment, they were on time. Store was clean. The hair dresser was fantastic, professional, and did exactly what I asked. I will not be recommending south jordan cookie cutters to anyone. I can't believe how unprofessional my whole experience was there.

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I did have to wait a long time. My scheduled appointment was at 9:45 a.m. and we did not get called back until 10:10 a.m. That is one of the perks of scheduling an appointment so you don't have to wait for 25 minutes! That is my only negative feedback. The personnel was very courteous and it was a zoo because it was Saturday. I think I may try to not go on a Saturday in the future.

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Madi was very sweet and finished very quickly. My daughter loved it and looks so cute!!!

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Our stylist did a fantastic job! I have never had such a quality haircut from cookie cutters before. My son looks so dapper. I am very pleased.

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Overall, it was fine! They were nice and good to my kid and did a decent job. I'd never been before and others had hyped it up so I guess I expected some kind of real party happening but for what it is, it was perfectly adequate. I am satisfied.