Cookie Cutters-Durham, NC (984 reviews)

Comment

When I entered the shop, I was not acknowledged or greeted. The staff made me and my child wait 45 minutes past our appointment while the staff cut their friends hair. This is our 3rd time coming here and we were pleased before but we will not be returning. Staff did not allow me to express how I wanted the haircut and proceeded the way they pleased. We are not pleased with the hair cut for our child. In addition, being late is one thing but being unapologetic and putting a friend before a paying client is another. It was a very unprofessional experience.

Comment

We had been to this Cookie Cutters once before and loved it. The environment is lovely, and the first time we went, we had a short wait and a fantastic haircut. MY son enjoyed playing on the play set. But this time, we arrived to our appointment on time, were checked in, and then waited for 20 minutes. At that point, the woman who had checked us in had disappeared and there was just one woman left who was doing another child's hair. She told us that she was going to be busy for another hour and then she would be off so she wouldn't be able to cut our son's hair and we were going to have to reschedule our appointment. We didn't understand why we were checked in in the first place and had been waiting for so long if our appointment was just going to be canceled. Not to mention that we had driven 40 minutes to get there and had woken our son from his nap in the car. We had to find the manager in the back who said she could fit us in before her next appointment in 10 minutes. She rushed and the haircut wasn't that great, but at least it was done.

Comment

Very unhappy with the service provided. Was expecting to pay $21.95 for my son's haircut. He got a standard haircut and shape up and he wanted a slit in his eyebrow. Got to the register and was charged an extra $14 and when I asked about the price I was told that when they have to do extra services, like designs it costs more. The only thing "extra" was the slit in his eyebrow which I had to fix because it was cut all the way. I paid but would not be going back. He also has a patch on the side of his head. We can get the same thing done with no extra pricing, a hot towel and massage at The Guys Place. Unfortunately they are not open on Sundays. Also there was so much hair on him like we didn't use a cover cloth.

Comment

I was quite unhappy to see that the stylist cutting my child’s hair was not wearing a mask that properly covered her face. Given that she was in very close proximity to my child I felt like that was completely inappropriate.