Cookie Cutters-Dayton, OH (2732 reviews)

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We schedule our appointments in advance and see absolutely no benefit to doing so at the Dayton Mall area location. Today we waited 20 minutes before seen. A customer walked in WAY after us and got seated for a haircut before us. Why? We wait a minimum of 20-30 minutes to be seen every appointment. Of those, we've only requested a stylist by name once. We had a coupon in email form, forwarded it to the parent taking our child and it wouldn't work. Another frustration. Horrible customer service!!! This really needs to be addressed!

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Very choppy cut. Had to come home and fix around his ears. I can take him to the barber for 14.00 and the cut is perfection.

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Overall experience is starting to go down hill since we first started using Cookie Cutters.

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The woman who cut my child’s hair didn’t even finish. There were straggling hairs everywhere that should of been cut also. Other than that; everything was fine.

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Worst bang trim ever!!

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I scheduled an appt with Raquel. 2 days before his appt I was notified that Raquel had an emergency and had to cancel the appt, which is understandable. I rescheduled his appt with Cache. When we arrived for the appt they told me his appt was changed to Stella. I told them that isn't who we were booked with and that Cache had been switched to take a fix appt and Cache didn't have time to cut his hair. Stella cut his hair and it was not a good haircut. We now have to take him to another place to have his hair fixed. We will not be going back to cookie cutters anymore after using them for 7 years now.