Cookie Cutters-Dayton, OH (2732 reviews)

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Overall, good experience however we are disappointed the on-demand tv isn't an option now and the x box is still broken.

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Only two stylists were working, they were very backed up. Appointment times were not being met. There was a new stylist working that was very slow and didn't seem to know the ropes yet.

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Even though I made an appointment, I still waited 20 min past the appt time

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Scheduled an appointment online about a week ago. Got an email confirmation and a text the day before. Went to my appointment and they said they had no record of it and would just have to squeeze us in. Workers were very nice about it but was very inconvenient and frustrating since I was trying to get it done early to be able to still get to work on time.

Comment

Decent price, fast and kid friendly. The place needs upsating and a deep clean. The seats were ripped, most of the toys didn't work and weren't clean, and the cool seats for kids were dirty and had broken parts. The stilts was very busy and did great with my child. She did it quick and it's the best cut we've had. I would suggest hiring a cleaning crew or doing some updates to the toys and stylist chairs. No punch cards were available either☹

Comment

We appreciate the service you provide, and the stylists at our local store move very quickly to serve the customers. However, I would recommend an additional staff person in the store to handle the reception/checkout and to sweep the floors and keep the sylists' areas stocked. At every visit, I feel that the stylists are being asked to handle more tasks than they can reasonably accommodate. They have never complained to customers, but that is my observation.