Cookie Cutters-Dayton, OH (2732 reviews)

Comment

While I loved the person who cut Cameron’s hair, we had our first upsetting visit. Took 3 year old and 1 year old for his first haircut. We showed up at our appointment time and were told where to go sit. A hairstylist there started complaining with her back turned to us about being there. Had she politely addressed us and taken a minute to find out we were told to sit there and then said we need to change where you are since there are quite a few people here things would have gone better. Instead we were upset and felt talked down to. We were happy that receptionist agreed to not put our 3 year old with that stylist. What should have been a happy first cut experience and haircut for other grandson was ruined. I have always written good reviews and periodically post on Facebook how much I love your shop. Going to have to work my way past this experience.

Comment

Our stylist was quick & so nice to our boys

Comment

Extremely disappointed in my experience. We typically love cookie cutters and were excited to get a haircut for my son's first day of kindergarten. I asked for the top to be cut finger length, at first check it was still over an inch long so I asked her to go shorter and again asked for finger length. After more trimming she asked me to check again at which point the length looked good. She didn't dry his hair or offer to style it which I thought was strange seeing as he was sitting still and there was no one else waiting so it wasn't like she needed to rush. With it being wet I couldn't see the long spots and lines where it was not properly blended. Once his hair dried and I saw how choppy it was I went back to the salon but when I arrived shortly before 8 it was already closed. Since I live 45mins away I'll probably have to go somewhere local and pay someone else to see if it can be salvaged. I wish I knew the girls name so I could warn others. She really needs more training before she should be allowed to cut hair or she's going to have some pretty angry customers. The picture really doesn't even do it justice. Running my hand across his head you can feel how uneven and choppy it is. As much as my son loves cookie cutters, I'm not sure we'll ever go back after this.

Comment

We have come to this location for every single haircut for both of my children. Each time I leave I feel more and more dislike for this place. Everytime we come there is a lower caliber of staff. And each visit the haircuts get worse and worse. You have plenty of down time due to covid 19, take this time to implement some training, maybe give some free haircuts for the girls to practice. Lord knows they need it...

Comment

Cashe was amazing as always! My son is hard to handle when it comes to hair cuts. He hates everything about it but she always puts him right at ease and not one time shows any sign of frustration. She's the best! We will keep coming back!

Comment

Great experience!