Cookie Cutters-Dayton, OH (2732 reviews)

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Our appointment was at 5:45 for both our sons, at 6:15 a walk in customer was taken before us because it was a 1 child appointment so the "brothers could go at the same time". At 6:30 1 of our sons was started, while the other son got passed up again for a customer who had just arrived requesting the other stylist (who wasn't helping my son). When making an appointment we should not have to wait an hour for service, especially when 2 others were helped before us. Sadly this experience has ruined our 6 year relationship with cookie cutters and we will be finding a new salon for our children. If you cannot provide good customer service & honor appointments we choose to go elsewhere. The reason we make appointments is because typically the salon is under staffed and walk-in wait times are 1-2 hours. As you can imagine, waiting that long with young children is not fun for anyone. Tonight we made an appointment and still had to wait the hour.

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Alisha was very good with both of my children. Much better than our last visit with a different stylist.

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It was frustrating because we had an appointment and when we got there there another mom with two boys ahead of us. The stylist that took them made a special point intaking them. They had an appointment after us but went before us and she took her good sweet time so she could chat with the mom. She could tell I was frustrated! Our stylist we had was very nice and did a great job. I have ran into this problem before and I feel like I might have to look at some place different to take my daughter. We had to wait 30 minutes. I have been a costumer for 10 years and now I have to go somewhere else. I understand it's hard to hire and all that goes along with it but they should uphold the policies. Thank you Courtney Angell

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No one was at the location when it was supposed to open at 1100. We weren't greeted at all and I was told my son who isn't used to haircuts would be given someone with experience. Instead we got a very rude, overweight lady that cut his ear because well he just needed to sit still she said. We won't ever go back....

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Kinsey was a newer employee and treated Hank so sweetly. She gave him a great cut and style and mom enjoyed talking to her!

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Our stylist did an awesome job! She made the kids feel very comfortable and took her time making sure they looked great.