Cookie Cutters-Dayton, OH (2732 reviews)

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I previously had written about a negative experience my family and I had had with a particular staff member. However, I feel the need to correct myself. I wasn't sure I would want to return, so I originally left an anonymous review. The more I thought about it, I did want to speak to a manager about my experience. Manager Cache called me back right away, and she was very warm and friendly on the phone. She had cut our son's hair before and was amazing with him. She offered to fix his haircut free of charge, which she did very well. I wasn't sure if it could really be fixed, but somehow she did it, and did an amazing job. My son didn't get upset, and she was able to move with him, rather than getting frustrated if he squirmed. She seems to be wonderful with children and is a great manager. My view of this salon has changed in a very positive way. I will definitely be returning, and will request Cache!

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We came in recently for a trim for our 22 month old. He has been there three times before and has never had an issue. This time, the stylist who cut his hair was not friendly from the moment we sat down with her. She seemed annoyed and irritated with my son for not doing what she told him to do. She was giving him orders to look down, look left, hold still, etc. He obviously doesn’t understand these directions. Overall, he was very well behaved but squirmed a little as toddlers will. His haircut is so uneven. It’s not blended at all. It looks like she just randomly cut chunks out of it. It honestly looks like he did it himself. I had to try and even it out when I got home but ultimately, we will have to go somewhere else to have it fixed, because it’s too much for me to correct. I noticed that it was bad at the salon, but she was making my son so upset and honestly, me too, so I just said fine and let’s leave. Aside from the bad cut, she just seemed like she didn’t like kids, and she didn’t know how to interact with them, and she wasn’t warm or friendly at all. So I’m confused why she would take a job at a kids salon. I don’t ever want to go back there and put my son through that again.

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Raquel consistently does an amazing job and is very friendly and professional

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Not a god haircut. Once I got hoe and washed my sons hair I noticed how bad it was. Very uneven.

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Raquel is amazing

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it's great everytime we go they are polite and caring for the kids and refer to us if we like the style and even have TVs for the kids to watch while getting styled