Cookie Cutters-Dayton, OH (2732 reviews)

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We went over there because the online page said you were specialists on kids that may have troubles with hair cuts even special needs cause of sensorial issues. My kid is one year and a half and he is somehow scared first of all people (pandemic kid) and second he doesn’t like when people touch his head/ hair, the noise of the hair dryer, the scissors, etc We got late and first of all they told me about the late policy wich I agreed, they told me they weren’t busy so we could wait for our turn. They didn’t ask me anything about my kid, just what program can he watch on tv. Tmb kid was in trouble since we tried to sit him on the car for his hair cut, we never felt like the employees care about that or had any idea of how to make him feel comfortable. The only thing that we get offered was a lily pop, as the cut started it ha to finish. We got charged even though they couldn’t get the job done. Just for 5 minutes of “work”….

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I was very disappointed this time. Lady at the front desk told us we would have to reschedule because we were more than 5 mins late but I told her we weren’t and then her co-worker confirmed. She just shrugged her shoulders and said she’s going for lunch. The lady who eventually helped us took 35-40 mins to just trim my daughters hair! Totally disappointed and would be looking for another place.

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So far I have been to this location at least a dozen times and the only person that has managed to cut his hair evenly and kindly has been Cache. I understand toddlers and babies aren't the easiest to work with, but a lot of the women working there don't have the patience to do the task.

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Horrible experience this time. We have been coming to this location for 2 years and never had service like this before. The three stylists we usually saw are gone now. Decided to go anyway to find a new stylist and that was apparently a bad idea. There were two people working, neither one stated their names and were not wearing name tags. We had a scheduled appointment and were running 10 minutes late. I apologized for our lateness and luckily we were still able to be seen. The stylist was very rude with my 2 year old son. Kept yelling at him to sit still, no 2 year old sits still. There was no patience, no grace, just rushed rudeness. Previous stylists have never been like this before. They were always calm, stopped cutting whenever he would move, and always sweet and understanding. Seemed that the stylist shouldn't be cutting kids hair. She ended up cutting his ear and told him to knock off his crying and it was a fake cry, when I pointed out she cut his ear she didn't apologize and said it was his fault for not sitting still, he is 2. She should have stopped trimming whenever he started to move. Seemed more like she cared about getting out of there than giving us the service we deserved. Even if we were late we did not deserve to be treated this way. We will never visit Cookie Cutters again.

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There was a stylist in the salon that seemed to be high on some sort of drug. It made the environment very uncomfortable. She did not cut my childs hair; however I would have not allowed her to if she would have been the next stylist. Very disappointing experience.

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We showed up a few minutes late by a few I mean 8-10 minutes. I have two boys one booked for 545 & 6. The girl said she was booked up the rest of the night and had no time to fit my second son in. Which I understand we were a few minutes late, but I explained we live 45 minutes away and got caught by a train, also the roads are not great after the snow storm. I’ve always had wonderful service from there so I was very upset. But said nothing. If they were busy and had no time I would understand, I’m not asking to take someone else’s appointment time. She cut my first sons hair the appointment ended at 6:10, we left my husband went into smoothie kind and we didn’t leave the parking lot until 630 and there was not a soul in there. The two girls were standing around on there phones. Very unpleased with our visit today. Never have I had someone be so unprofessional and lazy. That’s why the young people get a bad reputation because of young folk who don’t have any work ethic or empathy. Do better.