Cookie Cutters-Dayton, OH (2732 reviews)

Comment

Very good stylist. My boy looks very handsome!

Comment

Melissa did a great job! She is great with kids and always so professional!

Comment

H

Comment

Talk nicer to the children. Don't hold them still. Act more patient. Make time to ask how the parent feels about the cut without rushing the parent or telling the child s/he is done before the parent is satisfied. A couple of hairdressers are great there, but this one did not work out. Will have to get the other two ladies' schedules.

Comment

Bentley fell asleep on the car ride over and got woken up right before his haircut. He then threw the biggest temper tantrum during his entire haircut. Our stylist (I believe it was Melissa?) did the most amazing job not only cutting his hair while he was throwing himself around, but keeping a smile on her face and an upbeat attitude. I couldn't have asked for better customer service. I highly recommend Cookie Cutters. Thank you so much for what you do! I truly appreciate it.

Comment

We -- and our child -- love Cookie Cutters and have gone there for the past two years. However, the Dayton location is in need of better management. Once online booking became an option, we started scheduling our child's appointments to help ensure speedy service. However, the last time we arrived, we waited 20 minutes -- despite having an appointment -- and had to leave because it was clear we weren't going to be served any time soon. It's fine to take walk-ins, but you either need two hairstylists present (there was only one on this occasion) or you need to keep in mind if you have an appointment coming in the next few minutes, and therefore tell the walk-in they have to wait until after the appointment, even if that start time is a few minutes away. If you can't complete the walk-in's appointment before the scheduled appointment time, it shouldn't be started. That's the risk you take as a customer doing a walk-in versus a scheduled time. We'll continue to use Cookie Cutters, but I'd love to see it better managed and organized. The stylists themselves are always happy and helpful and do good work.