Cookie Cutters-Dayton, OH (2732 reviews)

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We arrived promptly for our appointment, we were greeted by a very unprofessional hair stylist. Her mannerisms, attitude, appearance and behavior was disgusting. The location was empty but turning away potential customers who were walking in, in the rain. The woman cutting my sons hair walked away to talk to the girl at the desk who was turning people away. I dont know why they needed to speak in the middle of my son's haircut but it really ticked me off. my son has autism, doesn't sit still for very long and he's only five. Who the heck walks away in the middle of giving a child a haircut? Its supposed to be a hair cutting place that is for kids only.. why are they crappy to the kids??? She man handled my kid all aggressive because he wouldnt hold still to trim his ears. my husband had to tell her to back off and we left. We paid almost $20 FOR a kids experience haircut, that was horrible.

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No one was at the location when it was supposed to open at 1100. We weren't greeted at all and I was told my son who isn't used to haircuts would be given someone with experience. Instead we got a very rude, overweight lady that cut his ear because well he just needed to sit still she said. We won't ever go back....

Comment

Th lady who cut my son’s hair tonight was short tempered, impatient & did a horrible job! My son has super sensitive skin & I told her this at the beginning of his haircut & she used a gown with a huge hole in it so the hair fell right on his skin & irritated him- every time I asked her to use the blow dryer she refused & just used baby powered on him - which I didn’t like because he was covered in it! And not to mention some kids have allergies to baby powder! I felt like she didn’t know what she was doing the whole time & my son’s haircut was a disaster. I am very disappointed with this visit & have been to Cookie Cutters many times before & never had a complaint. All the hairstylist was concerned about was getting him done fast and moving on to the next customer. Any time my son would move she would say “come on I’ve got to get your hair cut!”