Cookie Cutters-Dayton, OH (2732 reviews)

Comment

I was very disappointed this time. Lady at the front desk told us we would have to reschedule because we were more than 5 mins late but I told her we weren’t and then her co-worker confirmed. She just shrugged her shoulders and said she’s going for lunch. The lady who eventually helped us took 35-40 mins to just trim my daughters hair! Totally disappointed and would be looking for another place.

Comment

We went over there because the online page said you were specialists on kids that may have troubles with hair cuts even special needs cause of sensorial issues. My kid is one year and a half and he is somehow scared first of all people (pandemic kid) and second he doesn’t like when people touch his head/ hair, the noise of the hair dryer, the scissors, etc We got late and first of all they told me about the late policy wich I agreed, they told me they weren’t busy so we could wait for our turn. They didn’t ask me anything about my kid, just what program can he watch on tv. Tmb kid was in trouble since we tried to sit him on the car for his hair cut, we never felt like the employees care about that or had any idea of how to make him feel comfortable. The only thing that we get offered was a lily pop, as the cut started it ha to finish. We got charged even though they couldn’t get the job done. Just for 5 minutes of “work”….

Comment

There was a sign on the plane that said sanitized but she had to wipe it down. Then I had to ask her to clean the filthy clippers before she touched my son. They were covered in hair. The only good thing was she had patience with him bc he was scared and kept trying to stop her from giving him a hair cut.