Cookie Cutters-Dayton, OH (2732 reviews)

Comment

Very disappointed in how Sherry treated us today with her negative attitude.

Comment

The hair cutting services are great and I’m pleased with that. I am disappointed, once again, with the customer service. I paid via debit card, my total was not stated and it was not displayed on the credit card machine. The woman at the desk charged me the wrong price. She said she canceled the transaction. She then asked me to swipe my card again in a separate transaction, again there is no price visible anywhere. I asked for my receipt since there was no way to verify how much I was actually charged. I was told I could not have a receipt. It seems as though a customer should be entitled to verification of a sale. If the store is unable to provide a paper receipt, an electronic version should be made available. I feel very uneasy about having my card run twice and being given no documentation.

Comment

Besides the lady telling my two year old maybe next time he'd be brave enough to pick out a chair (he sat on my lap), she was quick and ok. Will start to ask for Sherry again for appts as she is the only one who has been really friendly and kind every time.