Cookie Cutters-Dayton, OH (2732 reviews)

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I had an appointment scheduled, I canceled the appointment a few hours beforehand and talked to the receptionist at the Dayton Mall location. I called back before the original time and was told I could come back in and they would work me in. We arrive and get informed that the receptionist was not who I talked to and got told there was no possible way to accommodate us today. One of the stylists overheard the unpleasant interaction with the receptionist and worked us into her schedule. During the haircut, the stylist suggested I probably got transferred to the Beavercreek location with the second call because the second person on the phone wasn't the first I talked to and the Beavercreek location was a lot slower today. I really wanted to thank the stylist for accommodating us.

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My kids and I enjoy coming there, but too often I have to repeat multiple times how I want their hair cut, and often have to have the attendants fix it.

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This is our third experience going to cookie cutters Dayton location. We've had great experiences with them in the past, but this visit was different. Upon entering, we were met with a very curt hello with a quip to sign in on the book. The little toy center for kids to play with while they wait had many non functioning toys and very few other ones. The actual hairstylist that my little one received a cut from was actually pretty nice; but didn't give my little one the cut style that I had a few pictures for. It turned out looking good, but it looked nothing like what I had showed her and tried to describe. At least it will grow back out. We normally go on the weekends. If we return, we will not go on a weekday again.