Cookie Cutters-Dayton, OH (2732 reviews)

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Arrived at 4:21 for appts at 4:30 and they took a child back that his appt was at 4:45, they announced it to the waiting room basically. Just because they signed in 30 seconds before we did doesn't mean that they should take later appointments ahead of us considering we had waited in the car for a few minutes to not clog up the waiting room. We won't be coming back as it's a 45 minute drive and to be treated that way was really disappointing.

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We showed up a few minutes late by a few I mean 8-10 minutes. I have two boys one booked for 545 & 6. The girl said she was booked up the rest of the night and had no time to fit my second son in. Which I understand we were a few minutes late, but I explained we live 45 minutes away and got caught by a train, also the roads are not great after the snow storm. I’ve always had wonderful service from there so I was very upset. But said nothing. If they were busy and had no time I would understand, I’m not asking to take someone else’s appointment time. She cut my first sons hair the appointment ended at 6:10, we left my husband went into smoothie kind and we didn’t leave the parking lot until 630 and there was not a soul in there. The two girls were standing around on there phones. Very unpleased with our visit today. Never have I had someone be so unprofessional and lazy. That’s why the young people get a bad reputation because of young folk who don’t have any work ethic or empathy. Do better.

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The staff member was very friendly and did not make me feel like she rushed with my son's haircut! She was great.

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I have brought my son for his haircuts here about 4 times. He has never had an even haircut, though I understand a wiggly toddler is not easy to work with. I will say that his most recent cut was the best of any of the cuts he received there before. the stylist looked carefully at the picture I brought showing the cut we were hoping for. This was the closest we ever came. My main complaint is about the salon’s lack of COVID precautions. For a salon that caters to small children, I was very frustrated to see the lack of care in minimizing COVID risks in the salon. I did not see hand sanitizer any where, nor did I see any efforts to surface clean between clients. My biggest concern was the lack of masking. When you serve children who are too little to be vaccinated, it seems to me you would show your respect and concern for them by masking. When I walked in with my toddler, I was shocked to see the only people masking were two other customers - a parent and a child. When my son’s name was called, I asked the stylist to please wear a mask, because our son has some medical problems that put him at increased risk. She responded by aggressively saying she would wear a face shield, which I agreed to. When she returned with the shield, it was one of the tiny plastic shields that sits across your chin and only covers about 3 inches of your face. What’s the point? Those shields accomplish nothing. I didn’t challenge her on it, but she aggressively told me, “I refuse to wear a mask.” She then abrasively asked, “So what are we doing?” I didn’t say any more about the mask, and we were able to have a pleasant service in the end. I did giggle to myself that my toddler wore a mask without a fuss, but this adult made such a fuss.