Cookie Cutters-Dayton, OH (2732 reviews)

Comment

The girls didn’t seem to really care if we were there ior not. I come here often and am always pleased with thr service . This time she just wanted to get done. Never asked if the cut was ok. Never even said she was done just sent my granddaughter over and she walked up behind the counter. I really wanted her bangs shorter but was never given the chance to even say that. I was very disappointed.

Comment

The overall experience left something to be desired from past experiences at this location. We waited longer than necessary for service as the stylist available felt the need to put away suckers at that exact moment. The stylist that did help us made it clear that she was not thrilled with the fact that we had want a wash and a cut. This was made even more evident when part of the way through drying my daughter's hair she asked if I really needed it totally dry. When I said I guess not but could we braid it she quickly responded with, "I do not do French braids". At that point I felt very uncomfortable and offered to just braid it myself. When we went up to check out they were up at the counter discussing the schedule with who I believe was some sort of manager. None of these people were very approachable and I was heartbroken at how disappointing this experience was. I have been to this location numerous times with my son and had wonderful experiences each time. This being my daughters really true first experience I would have preferred the individuals I had seen in the past.

Comment

There was a sign on the plane that said sanitized but she had to wipe it down. Then I had to ask her to clean the filthy clippers before she touched my son. They were covered in hair. The only good thing was she had patience with him bc he was scared and kept trying to stop her from giving him a hair cut.

Comment

We went over there because the online page said you were specialists on kids that may have troubles with hair cuts even special needs cause of sensorial issues. My kid is one year and a half and he is somehow scared first of all people (pandemic kid) and second he doesn’t like when people touch his head/ hair, the noise of the hair dryer, the scissors, etc We got late and first of all they told me about the late policy wich I agreed, they told me they weren’t busy so we could wait for our turn. They didn’t ask me anything about my kid, just what program can he watch on tv. Tmb kid was in trouble since we tried to sit him on the car for his hair cut, we never felt like the employees care about that or had any idea of how to make him feel comfortable. The only thing that we get offered was a lily pop, as the cut started it ha to finish. We got charged even though they couldn’t get the job done. Just for 5 minutes of “work”….