Cookie Cutters-Dayton, OH (2732 reviews)

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We arrived promptly for our appointment, we were greeted by a very unprofessional hair stylist. Her mannerisms, attitude, appearance and behavior was disgusting. The location was empty but turning away potential customers who were walking in, in the rain. The woman cutting my sons hair walked away to talk to the girl at the desk who was turning people away. I dont know why they needed to speak in the middle of my son's haircut but it really ticked me off. my son has autism, doesn't sit still for very long and he's only five. Who the heck walks away in the middle of giving a child a haircut? Its supposed to be a hair cutting place that is for kids only.. why are they crappy to the kids??? She man handled my kid all aggressive because he wouldnt hold still to trim his ears. my husband had to tell her to back off and we left. We paid almost $20 FOR a kids experience haircut, that was horrible.

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Our appointment was at 5:45 for both our sons, at 6:15 a walk in customer was taken before us because it was a 1 child appointment so the "brothers could go at the same time". At 6:30 1 of our sons was started, while the other son got passed up again for a customer who had just arrived requesting the other stylist (who wasn't helping my son). When making an appointment we should not have to wait an hour for service, especially when 2 others were helped before us. Sadly this experience has ruined our 6 year relationship with cookie cutters and we will be finding a new salon for our children. If you cannot provide good customer service & honor appointments we choose to go elsewhere. The reason we make appointments is because typically the salon is under staffed and walk-in wait times are 1-2 hours. As you can imagine, waiting that long with young children is not fun for anyone. Tonight we made an appointment and still had to wait the hour.

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Wasn’t very friendly and was very rushed. Seemed annoyed about me showing her a photo of the haircut I wanted.

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I've been to Cookie Cutters a few times. This was the absolute worst and we WONT be back. 1. I had a appointment for my 2 boys. Of course they were running late. Because you fill the need to only allow your stylist 15 minutes time slots to do their job. 3. The stylist that had older son did a rush job and didn't listen to what I had to say. She seriously maybe spent 5 minutes on his hair. 4. While my youngest isn't the easiest to cut his hair. I do admit that. He was cut twice because she was hurrying as well. She did a much better job then my oldest got and he sits perfectly still. I basically felt like we were unwelcome. The amount of money I spent was not worth my experience,time or quantity of cut. We won't be back.