Cookie Cutters-Dayton, OH (2732 reviews)

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Cache is friendly and good with our son since he is scared to get his haircut.

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We have had numerous bad experiences with haircuts for a toddler. I booked an appointment with the one person who does a really good job and she was running late today. There were still three people ahead of us at our online scheduled appointment time so we opted to let someone else cut our sons hair which was a bad idea.

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I walked in for my sons 9:15 appointment at 9:08 after sitting in my car for several moments because the shop sign still said closed. As I was signing in the stylist that I was scheduled with took back another child. Needless today we weren’t seated for my son’s haircut until 9:25 when we had planned ahead and took the time to make an appointment.

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I was very disappointed with this visit. I try and make an appt because I have small children and don't want to have to make them wait. I called today, at 1:30pm, to make an appt. with Ashley. She had an opening at 4:30pm. When I got there they told us they had sent her home because they were slow. I feel this is unprofessional. I would have liked a phone call, during that 3 hour window, to have had the opportunity to reschedule my son's appointment. You have had a lot of turn over at this location in the three years I have been a client. Some ladies have done a great job cutting my children's hair, but some have done a not so great job. I am familiar with Ashley's work and I wanted her to cut my son's hair.

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Raquel usually does an awesome job but this visit was a disaster, as far as the quality of haircut. I did notice she was in pain, possibly had something to do with it, nonetheless, she probably should not be cutting hair if in that much pain.