Cookie Cutters-Dayton, OH (2732 reviews)

Comment

I was very disappointed this time. Lady at the front desk told us we would have to reschedule because we were more than 5 mins late but I told her we weren’t and then her co-worker confirmed. She just shrugged her shoulders and said she’s going for lunch. The lady who eventually helped us took 35-40 mins to just trim my daughters hair! Totally disappointed and would be looking for another place.

Comment

So far I have been to this location at least a dozen times and the only person that has managed to cut his hair evenly and kindly has been Cache. I understand toddlers and babies aren't the easiest to work with, but a lot of the women working there don't have the patience to do the task.

Comment

Horrible experience this time. We have been coming to this location for 2 years and never had service like this before. The three stylists we usually saw are gone now. Decided to go anyway to find a new stylist and that was apparently a bad idea. There were two people working, neither one stated their names and were not wearing name tags. We had a scheduled appointment and were running 10 minutes late. I apologized for our lateness and luckily we were still able to be seen. The stylist was very rude with my 2 year old son. Kept yelling at him to sit still, no 2 year old sits still. There was no patience, no grace, just rushed rudeness. Previous stylists have never been like this before. They were always calm, stopped cutting whenever he would move, and always sweet and understanding. Seemed that the stylist shouldn't be cutting kids hair. She ended up cutting his ear and told him to knock off his crying and it was a fake cry, when I pointed out she cut his ear she didn't apologize and said it was his fault for not sitting still, he is 2. She should have stopped trimming whenever he started to move. Seemed more like she cared about getting out of there than giving us the service we deserved. Even if we were late we did not deserve to be treated this way. We will never visit Cookie Cutters again.