Cookie Cutters-Dayton, OH (2732 reviews)

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Raquel was absolutely amazing! She made my daughters first experience at cookie cutters amazing!! We will definitely be back soon!

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When we first got there my son was excited about the environment. He went on the slide, played in the game area and looked around at the chairs. Once the cape was placed on him he didn’t know what it was for (2nd hair cut ever) and then he took it off. I decided to leave it off because he didn’t want it on. Two people kept asking how old he was. Like that made a difference. He was crying, didn’t want to sit, I held him down so he could get a hair cut. The lady cutting his hair Stella was upset at him for moving around. She made me feel stupid because he was upset and didn’t like the razor noise or having his hair cut. She didn’t try and soothe him, just tried to turn a tv on that he didn’t care about. She just kept making comments like “he’s head banging and scissors are dangerous”, “he’s head thrashing”, “I can’t cut his hair like this”, etc. Yeah I can see that you don’t have to say it out loud. She decided to end the cut because he was crying and moving around. He was pretty upset, but her attitude could have been nicer. She seemed miserable and wasn’t there for the kids. She didn’t have to keep saying, comments about him and how he was acting. It just wasn’t pleasant and didn’t make me feel good because it wasn’t fun for him. I couldn’t imagine her working with a special needs child if she can’t entertain a 3 year old having a fit. He just wanted to be joked with and talked too. Sadly to say I won’t be back and was pretty excited about this place. The lady checking me out did say “don’t worry about it, it happens all the time” so that was nice but Stella just was in a bad mood and didn’t help the situation. Sorry we were such a problem.