Cookie Cutters-Hilliard, OH (1546 reviews)

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Missed hair and uneven. She ruined his hair for the holidays. Hopefully it grows quickly. 1st experience was much better.

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I am very displeased with the haircut my son received. I gave specific instructions as to what I wanted & it DID NOT look anything like I requested. His hair was uneven (one side cut higher than the other) & way shorter than I had instructed. This is the worst experience we have had at Cookie Cutters.

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It was a very sub-par experience - Felt like a factory of come-in, get cut; get out. From check-in person to the hairstylist there was not a single smile on anyone. It felt like a burden being there. We are probably will not be back and do not recommend this place.

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We have three kids and have been going to Hilliard OH cookie cutters for years! I called this morning around 9 am and left a message for someone to please call me back to schedule two kid hair cut appointments for our sons Liam & Colin today. I went online to do scheduling and could only get an appointment time for one child. I tried three different times to schedule two appointments today for both boys and the website would just not let me do it. With one appointment scheduled but being a loyal customer I went today hoping I could get a second appointment for both boys today. I walked in and explained all of this to the receptionist and she was so mean and so rude to me. She never called me back from my morning voicemail and offered no solution for my online scheduling problems. She told me she could get one of my son’s hair cut done but could not gurantee the other and to sign in for one appointment only at 12:20pm but write “walk in” for my second son. Luckily the hairdressers there are AMAZING!!! And the super nice, kind and wonderful woman who has been cutting both of our boys sons hair for a long time and knows us- was able to cut both boys hair with a friendly attitude! We are so thankful for her!! When I checked out the receptionist would not make eye contact with me, barked “cash or credit” to me. I paid, and told her thank you and “have a good day!” I instructed my kids to say thank you and we left. I talked to my kids about breing kind to others even when people aren’t kind to us. Thank goodness for your wonderful & professional hairdressers!!

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We did a walk in and felt unwelcome.. I almost took my daughter out of chair and left.. I think she final realized she was being rude when my daughter looked sad almost in tears.. she became a little friendly.. never going back.

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Called for a credit on my account. My so early haircut was so choppy and had clipper tiger strips on the back of his head. Not happy! His dad took him and I saw it once they left.