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Cookie Cutters-Hilliard, OH


Cookie Cutters-Hilliard, OH (1546 reviews)



3233 Hilliard Rome Road, Hilliard, OH, 43026, United States

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Visit the Cookie Cutters-Hilliard, OH website


You can book at Cookie Cutters-Hilliard, OH Hilliard online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Hilliard, OH staff member and book from the dates available.


At Cookie Cutters Haircuts for Kids, children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers, and balloons to put your child at ease through the entire haircut experience.

Reviewed by 1546 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Hilliard, OH were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

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Opening Hours

MON 10:00 AM to 7:00 PM
TUE 10:00 AM to 7:00 PM
WED Closed
THU 10:00 AM to 6:00 PM
FRI 10:00 AM to 6:00 PM
SAT 9:00 AM to 5:00 PM
SUN Closed

Payments Accepted

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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

What our customers are saying about us

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Co
22 Apr 2017
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Comment

Had a great experience for Son's first haircut a couple months back. Took him for his second haircut this past weekend, we had a different stylist (i did not catch her name and didn't take my receipt so I don't know who it was). She smelled strongly of cigarette smoke and was not overly friendly. For the cost of the service, I really expected a better experience.

Response from Cookie Cutters Haircuts for Kids

I have just received your review of your visit today and am very sorry to hear that you are unhappy with your experience. I appreciate the time that you took to write this review and am hoping you will take just another quick moment to write to me at :minicuts@cccoh.com. I am the owner and we usually hear from happy customers so I would like the opportunity to make this right. Any more details (name of child) or information would help me to prevent this from happening again in the future. Perhaps, too, if you would consider giving us another chance, I could recommend that you be taken care of by a manager (who does NOT smoke). Again, my sincere apologies and I hope I will hear back from you. Sincerely, Alison Celentano (owner)

Posted on 24 Apr 2017


11 Sep 2017
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Comment

We enjoy the atmosphere. However, I feel like the cost is pretty high especially when you have multiple children. I am not sure if we will continue to come back because it is almost $50 for just two hair cuts.

Response from Cookie Cutters Haircuts for Kids

Thank you for telling us about your experience at Cookie Cutters today. I am sorry that you do not feel that the services are worth the price. The stylists that we employ are well trained and paid well because of their professional abilities to work with the children. Is it possible that you were charged incorrectly? Our haircuts are $16 each so that is no where near the $50 that you mention. Even if you add a $3 tip per cut, it is still less than $40. Please contact me if you were charged the wrong amount and I will make sure that it gets fixed. My email: minicuts@cccoh.com Thanks, Alison Celentano (Owner)

Posted on 11 Sep 2017


17 Feb 2017
Overall Environment Care

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Ultimate Question (Referral)

Comment

When I selected appointment online I was able to pick certain stylists. There are two really good stylists that do great work, so I picked those two women specifically. But when I arrived, one of the stylists I picked wasn't even scheduled to work that day so I got some random other stylist. Why have the option to pick a stylist on a specific day and time if that stylist won't even be in the salon for your appointment? Very irritating.

Response from Cookie Cutters Haircuts for Kids

I am very sorry for this mix-up. The online system is supposed to only show you who is available on which days. I am sorry that it did not work properly. I would like to be able to let the software company know more details so that they can try to fix this problem for you and other customers that might experience this inconvenience in the future. Can you email me at: minicuts@cccoh.com with the details of your children's names and the appointment time and the stylists that you requested. Did you get an email confirmation? I truly do want to fix this and thank you for letting us know this happened. Sincerely, Alison Celentano, Owner

Posted on 20 Feb 2017


03 Aug 2017
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Comment

The facility is extremely dirty and dusty. We like the stylist who cuts our son's hair, but I cringe every time he touches the play equipment or seats he sits in due to how dirty they are. I wipe him down with sanitization wipes before I allow him in his carseat-definitely recommend a good cleaning to be completed in your facility.


Columbus
09 Sep 2017
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Comment

Really nice staff! The place is kinda dingy tho- needs updated- deep cleaned!

Response from Cookie Cutters Haircuts for Kids

Thanks for taking the time to write a review!!!!! We clean that store like crazy. With over 300 kids a week for 14 years it's a challenge.

Posted on 06 Dec 2017

Hilliard
21 Dec 2016
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I booked a first time hair cut appointment and the staff person who cut my child's hair didn't even check our appointment status. She did not collect a locket of hair to keep or take her picture. She sprayed my daughter's head with a water bottle to wet her hair and completely freaked her out, then told me to calm her. It was all a mess.
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