Cookie Cutters-Hilliard, OH (1546 reviews)

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The woman who cut his hair was very aggressive, grabbing my sons face to turn it toward the tv and pulling on his hair hard enough that he was literally trying to lean away. She cut it way shorter than we would have liked and tried to explain why even though we started the conversation with me saying we like to leave his hair longer because it’s curky and we just need a trim. I have never felt so uncomfortable. We have been coming to this location for 3 years and had wonderful service with Wendy but after today I will not be taking any of my children to this location. I literally left in tears while I was paying. I couldn’t get out of there fast enough.

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Jolene is the best!!!!

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We have three kids and have been going to Hilliard OH cookie cutters for years! I called this morning around 9 am and left a message for someone to please call me back to schedule two kid hair cut appointments for our sons Liam & Colin today. I went online to do scheduling and could only get an appointment time for one child. I tried three different times to schedule two appointments today for both boys and the website would just not let me do it. With one appointment scheduled but being a loyal customer I went today hoping I could get a second appointment for both boys today. I walked in and explained all of this to the receptionist and she was so mean and so rude to me. She never called me back from my morning voicemail and offered no solution for my online scheduling problems. She told me she could get one of my son’s hair cut done but could not gurantee the other and to sign in for one appointment only at 12:20pm but write “walk in” for my second son. Luckily the hairdressers there are AMAZING!!! And the super nice, kind and wonderful woman who has been cutting both of our boys sons hair for a long time and knows us- was able to cut both boys hair with a friendly attitude! We are so thankful for her!! When I checked out the receptionist would not make eye contact with me, barked “cash or credit” to me. I paid, and told her thank you and “have a good day!” I instructed my kids to say thank you and we left. I talked to my kids about breing kind to others even when people aren’t kind to us. Thank goodness for your wonderful & professional hairdressers!!

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I still wish they gave out helium balloons after haircuts instead of those tiny toys. They're not appropriate for kids under 3 years old and those are the kids who have the hardest time adjusting to getting their haircut. Plus I don't need anymore junk in my house. The balloons were gone in 24 hours, it was great and everyone loves balloons! The little toys are lame and cheap anyways.

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My 2.5 yr old was not a happy camper. They always make it happen anyway with such patience and offering lots of reassurance. Grateful for this option!

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Jolene is great.