Cookie Cutters-Hilliard, OH (1546 reviews)

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When checking out 2 stylist behind the counter were talkimg. One was getting ready to leave and was getting her tips from the other one. She handed her a dollar and asked for a twenty. When the one standing at the registered looked at her funny the other stylist, who I'm guessing was getting off for the day, said "I know it's RETARDED". First off I'm a mother of an autistic son, who was with me at the time, that word should NEVER be used, and to be used by someone who works with children, probably many who are special needs, on a daily basis I was absolutely disgusted. Your employees need to go through sensitivity training and learn that words can really hurt people even if not directed towards them. I am so disgusted right now that I may never step into another cookie cutters, if my son will allow it.

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we had been to the facility couple of times now and my kid is a not haircut friendly.. I wish the stylists were a little more friendly and patient. We asked for advice on the cut style and they were like whatever you want us do, so no professional advice whatsoever.

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The haircut and the personality of the stylist were great, and my son loved the various vehicles to choose from to have his hair cut in (e.g. plane, car, police vehicle, etc.). However, the building itself was very dirty and when I arrived for my scheduled appointment on time, the front door was still locked and, therefore, my appointment started 5-10 minutes late. There were many hair fluffs scattering the waiting area (and cutting area) despite the salon just opening for the day, and my 2-year-old son found part of a broken off false nail that almost made it in his mouth before I could grab it! I would be more apt to recommend the Hilliard location if they were open and ready to go on time, and the facility was swept and kept clean. It makes me think they almost certainly do not sanitize or clean the toys or the haircutting chairs/vehicles which is not good when you're talking about a place that serves children.

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I found the salon to be dirty. It doesn't appear as though the owners care about cleanliness. I felt like I was in an old building. Felt messy and dirty.

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Very busy, as usual. The stylists did their very best, but it looked liked they could use a receptionist. The indoor play equipment is so helpful when waiting...it is starting to show it's age though-there is a crack with duct tape on the plexiglass bubble.

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Make sure to take a photo of what style you want. I did not and now my child has a very short cut. I asked before and during the cut to just trim but the stylist really didn't understand. Now my kiddo has a cut I am dissatisfied with. They pretty much cut every child's hair the same. Not worth the price of admission if you don't get a good outcome. I won't be going back to this salon.