Cookie Cutters-Hilliard, OH (1546 reviews)

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It just feels dingy and chaotic even though the employees were really nice and they did well with the kids.

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A comment about my son hair grade was made that offended me.

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Not the best experience we’ve had here. We weren’t greeted when we came in, the girl who cut his hair didn’t even introduce herself or thank us for coming. Needs some work on customer service skills. She wasn’t helpful at all when my little one stared to get fussy - maybe working with small children isn’t her strong suit. Can’t provide her name as I didn’t get it - she was white with brown curly hair and working Saturday morning.

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I had e-mailed with the owner about not having a smart phone to download the app. I was told no problem- there would be extra cards for me to use. There were none so Wendy made one for me and they wouldn't let us use it anymore and took it from us. Wendy no longer works there and I was not happy with the haircuts my kids received. We will not be coming back. We have been very loyal customers for 11 years. Started at the Kingsdale location and ended up at Hilliard.

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Our stylist was great, no issues with her. The salon was dirty and outdated, the climber looked like it hadn’t been swept off in months and the merchandise looked like an afterthought, with bare spots and poor placement. We arrived a couple minutes late and were told “they would work us back in” even though all of there stylists were well into cuts and wouldn’t have been ready for us if we got there on time. For what is being done the services are over priced especially with the atmosphere as it was. I wanted to take my child here for her first cut because of it being geared towards kids but I won’t be bringing her back, it wasn’t worth it.

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The stylist didn’t seem to have much experience with young children. She kept admonishing my toddler to do things he was capable of understanding such as don’t raise your shoulders, don’t move, don’t turn your head. She didn’t have much patience with my little guy. It would have been better if she had gone slower and allowed him to become accustomed to the feel of the clippers and to get the occasional wiggle out before continuing.