Cookie Cutters-Hilliard, OH (1546 reviews)

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The price on the corporate website showed baby’s first haircut as $7. I told the associate who said of the corporate site has the prices incorrect. I feel that the website price should have been honored in this case. The salon was full of chaos and very unorganized.

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The place was slammed and it seemed like they were just rushing thru to get everyone in and out. I asked for my child's hair to be cut, not buzzed. Well she buzzed it. It's actually the shortest it has been all summer. She didn't have a clue as to what she was doing or what she was talking about. I've never been so unhappy at this place. Probably won't be going back until they get some real professionals in there

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My sons hair has patches in it and looked botched. I had to leave there and get his hair fixed by someone else. I want a refund! The stylist hardly listened to what i was asking of her and was incredibly rude.

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The woman who cut his hair was very aggressive, grabbing my sons face to turn it toward the tv and pulling on his hair hard enough that he was literally trying to lean away. She cut it way shorter than we would have liked and tried to explain why even though we started the conversation with me saying we like to leave his hair longer because it’s curky and we just need a trim. I have never felt so uncomfortable. We have been coming to this location for 3 years and had wonderful service with Wendy but after today I will not be taking any of my children to this location. I literally left in tears while I was paying. I couldn’t get out of there fast enough.

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Worst most unprofessional business I have ever been too. The kind of trash they have recently employed there is mind blowing. Will not be coming back until changes are made.

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The place appears to be falling apart and not clean, understaffed, my daughter did not get much attention to her actual haircut. We will not be coming back due to the facility and the quality of haircut.