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Cookie Cutters-Hilliard, OH


Cookie Cutters-Hilliard, OH (1546 reviews)



3233 Hilliard Rome Road, Hilliard, OH, 43026, United States

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You can book at Cookie Cutters-Hilliard, OH Hilliard online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Hilliard, OH staff member and book from the dates available.


At Cookie Cutters Haircuts for Kids, children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers, and balloons to put your child at ease through the entire haircut experience.

Reviewed by 1546 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Hilliard, OH were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

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Opening Hours

MON 10:00 AM to 7:00 PM
TUE 10:00 AM to 7:00 PM
WED Closed
THU 10:00 AM to 6:00 PM
FRI 10:00 AM to 6:00 PM
SAT 9:00 AM to 5:00 PM
SUN Closed

Payments Accepted

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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

What our customers are saying about us

Commented reviews only




Columbus
16 Feb 2019
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Comment

I miss Riley and Wendy and probably won’t return. I don’t appreciate getting attitude when I question the length of hair that was or wasn’t cut. Because I ask you a question, I’m not questioning your skills but don’t start slamming drawers and giving me an attitude. I’m paying for a service and have every right to ask questions. I wish the staff was pleasant and nice, a smile goes a long way. When my three year old says goodbye to the girl at the cashier....she’s too bothered to say it back? Bad attitudes and no smiles. I’m sorry you are all so inconvenienced to be there and get paid. I won’t be returning to Hilliard.



30 May 2020
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29 May 2018
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Comment

Very disappointed with the outcome of my son's haircut. The stylist even commented on how well he was holding still when she was lining his hair around his ears, yet both sides were very crooked and uneven. He has pictures scheduled for this weekend, which is very disappointing. We will not be back for any haircuts.

Response from Cookie Cutters Haircuts for Kids

I am very sorry and concerned to hear about your experience. I rarely receive a negative comment and would appreciate the opportunity to fix the problem. Can you tell me who your stylist was so that I can determine who it was that gave you such a bad experience? All of the ladies who were working yesterday have been doing children’s hair for many years but we are committed to offering additional training whenever necessary. Our haircuts are guaranteed for 2 weeks and I would also like the opportunity to make this right for you and your child. Please email me at minicuts@cccoh.com. My name is Alison and I am the owner. We truly want to make this right and make you happy. Our customer service is of the utmost importance. I hope to hear from you. Thank you.

Posted on 30 May 2018


02 Sep 2020
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Comment

My Son has been to your location 4 times everything has always been good I brought my Granddaughter in for her first haircut and I figured a kid salon would be a neat experience for her and it wasn't, they put a tiny piece of hair which they forgot so she had to get a piece of hair off the floor and put it in a baggie the size of my pinkie finger and that's it,now I have 4 kids they never went to a kiddie salon but all the salons gave them a certificate for a first time haircut with a piece of their hair on it,so I was so disappointed with that what do you think, shouldn't she have gotten a certificate



01 Jul 2017
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Comment

They were friendly but I specifically said we wanted a hard part showed a picture of a hard part asked if she could do it because if not we would ask someone else. She assured us she could complete the look we wanted. So to our surprise when she was finished my son walked out with a fohawk? Now what part of hard part and picture did she not understand? I totally get you won't get the exact look that you see in a picture but she didn't even attempt to do what we wanted she just did her own style? For this reason I will never go back. I'll take my son to a barber and get the look we asked for.

Response from Cookie Cutters Haircuts for Kids

I am very sorry to hear that you were dissatisfied with the haircut that you received. We are very familiar with the "hard part" as it is very popular right now so I have no explanation for what could have gone wrong with your request. I have spoken to the manager, Wendy, and she will be contacting you today in hopes of having you bring your son back in. All of our haircuts are guaranteed for 2 weeks so we would really like to make this right. It is our goal to make very customer very happy and clearly we did not accomplish this goal. I appreciate that you made us aware of the problem and hope that you will give us the chance to make it right. Sincerely, Alison Celentano Owner

Posted on 03 Jul 2017


07 Feb 2020
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