Riversbend Salon & Spa (384 reviews)

Comment

I know it would be difficult to "duplicate" what a client shows in a picture because the client is not the model in the picture so there is difference in thickness of hair,face structure etc but often that is all we can go by. A picture. We try to describe to the person with the scissors what we envision but we don't know the correct terminology you use so things don't always turn out the way we pictured for ourselves. That is what happened today. One side was ok...the other, very chopped. We are having family pictures taken at a graduation on Saturday and frankly I feel like I need to wear a hat. It is partly my fault because I should have gotten my cut done a couple weeks earlier so I had time to practice how to style the new "do". Now I only have 2 days and I spent most of the afternoon crying. I paid and tipped but not sure if I should have. She asked if she should try to change the other side. I said NO. I just wanted out.

Comment

Based on my recent experiences with our local Great Clips I decided to go the Salon route, thinking I would receive a better quality hair cut. I was deeply disappointed after spending some time trying to describe to the stylist what I wanted to achieve. I didn't want too much removed from the sides, accept for around the ears and some clean up at the neck level. I am now dealing with the hair too short in back which causes problems getting the cowlicks to stay down. The left side of my head of hair looks quite choppy and not smooth and blended like the right side. The only saving grace is that the hair always grows back. I rated 0 for the quality of professional advice only because NA was not available as a choice.

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Disappointed that the stylist did not listen to me - what I wanted and did not want.

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My hair was cut dry. Most salons wash hair first then cut but she cut then washed my hair. I also didn't get a scalp massage. My whole cut experience took 15 minutes. I wasn't impressed with the experience

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Very little interaction from the stylist - felt like more of a bother than a Client

Comment

I’m a young man with a middle part, asked for a trim for 2 inches, and she made it look like a bowl cut. Nice enough workers and place, I’m not sure if she completely misunderstood me, is terrible at her job, or what is going on but I know for a fact anyone in their right mind with say this looks horrible. I cried the entire ride home, half because of how vain I felt while crying and half because my hair was horrible and what others were going to think(I wish I didn’t care, but everyone does). She butchered it. Would not recommend going here if you’re a male looking to get a normal or average haircut. I wasn’t looking for anything special, either. Don’t get me wrong, I wasn’t looking for a top-notch salon with great workers products and everything. I just wanted my hair trimmed. She somehow evened everything out, and made it a bowl cut that’s a few inches above my shoulders. I dread tomorrow, and will never be coming back here again(not like the place REALLY cares, but perhaps potential male customers might heed my warning). Lastly, I just want to re-iterate the fact that the woman who cut my hair was a nice enough lady. The place or experience wasn’t bad, just the haircut was horrible.