Riversbend Salon & Spa (364 reviews)

Comment

I’m a young man with a middle part, asked for a trim for 2 inches, and she made it look like a bowl cut. Nice enough workers and place, I’m not sure if she completely misunderstood me, is terrible at her job, or what is going on but I know for a fact anyone in their right mind with say this looks horrible. I cried the entire ride home, half because of how vain I felt while crying and half because my hair was horrible and what others were going to think(I wish I didn’t care, but everyone does). She butchered it. Would not recommend going here if you’re a male looking to get a normal or average haircut. I wasn’t looking for anything special, either. Don’t get me wrong, I wasn’t looking for a top-notch salon with great workers products and everything. I just wanted my hair trimmed. She somehow evened everything out, and made it a bowl cut that’s a few inches above my shoulders. I dread tomorrow, and will never be coming back here again(not like the place REALLY cares, but perhaps potential male customers might heed my warning). Lastly, I just want to re-iterate the fact that the woman who cut my hair was a nice enough lady. The place or experience wasn’t bad, just the haircut was horrible.

Comment

The cut I received was NOTHING like what I asked for which was a "Jacqueline Smith" layered cut. What I got was something resembling a jellyfish. The top/front weren't touched or even attempted to blend with the rest of the hair I have left. The stylist WAY OVER THINNED my thick hair to the point that the underneath fits nicely into a barrette now and NEVER asked if it was ok to THIN MY HAIR! A COMPLETE HACK JOB! I couldn't tell how bad it actually looked until I got home since I didn't have my glasses on. WOULD NOT RECOMMEND

Comment

I made an appointment with Rhonda for my mom on Thursday December 26th. This was her 4th time coming to your salon. When she arrived she was told that Rhonda had gone home and someone else would be doing her hair. Horrible shampoo, awful haircut, again! Such poor customer service to not have called to let her know of the change and then to just assume that this was ok!! She was leaving to go out of town that evening so had no other options, or she would not have let this woman cut her hair. So incredibly disappointed! Will NOT be returning!! Most salons would have called to reschedule rather than assuming the client would just accept another stylist, or at the very least apologized and rescheduled when she arrived. The first time my mom went to this salon, she was extremely dissatisfied with the woman who ended up taking Rhonda’s spot on Thursday. Hence why we requested Rhonda, who had done a great job the 2 prior times. Oh well, now the search is on for a new salon.

Comment

My girlfriend had made me an appointment with a specific stylist based on recommendation. I get to the salon and she’s not there, but I was not informed of this. I was called back by a gal, assuming it was the correct one, and realized once she started cutting my hair it was not the person I was recommended. I had an exact picture of what I wanted and I left with nothing close and no way to remedy it before my wedding next week. Very disappointed.