Riversbend Salon & Spa (375 reviews)

Comment

Based on my recent experiences with our local Great Clips I decided to go the Salon route, thinking I would receive a better quality hair cut. I was deeply disappointed after spending some time trying to describe to the stylist what I wanted to achieve. I didn't want too much removed from the sides, accept for around the ears and some clean up at the neck level. I am now dealing with the hair too short in back which causes problems getting the cowlicks to stay down. The left side of my head of hair looks quite choppy and not smooth and blended like the right side. The only saving grace is that the hair always grows back. I rated 0 for the quality of professional advice only because NA was not available as a choice.

Comment

I made an appointment with Rhonda for my mom on Thursday December 26th. This was her 4th time coming to your salon. When she arrived she was told that Rhonda had gone home and someone else would be doing her hair. Horrible shampoo, awful haircut, again! Such poor customer service to not have called to let her know of the change and then to just assume that this was ok!! She was leaving to go out of town that evening so had no other options, or she would not have let this woman cut her hair. So incredibly disappointed! Will NOT be returning!! Most salons would have called to reschedule rather than assuming the client would just accept another stylist, or at the very least apologized and rescheduled when she arrived. The first time my mom went to this salon, she was extremely dissatisfied with the woman who ended up taking Rhonda’s spot on Thursday. Hence why we requested Rhonda, who had done a great job the 2 prior times. Oh well, now the search is on for a new salon.

Comment

Disappointed that the stylist did not listen to me - what I wanted and did not want.

Comment

Rhonda always does a outstanding job on my hair❤