Cookie Cutters-West Chester, PA (478 reviews)

Comment

Vanessa is great. We love her!

Comment

Best haircut our son has had in a long time! Vanessa was great with our 5 year old who doesn’t always sit still and made sure he knew what to expect. She took her time and listened to exactly what we wanted. His haircut turned out exactly the way we wanted! Definitely recommend for young children.

Comment

This is our second time coming to Cookie Cutters. The first time was a great experience - no complaints. This time, the person we had was extremely rude. First she got visibly annoyed that we asked to switch our kids appointments - we just asked that the older child go first (so the younger one could watch), even though technically, the younger child's name was listed as the first appointment. Their appointments were back to back anyway, so I'm not sure why it bothered her so much but we said 'never mind' when we could tell she was annoyed. The main reason for my bad review though is the way I felt we were treated during the whole process. She got VERY upset with us because my daughter had swim lessons beforehand and it "made her hair sticky and difficult to brush." We had no idea that it would be that much of an issue (I never have a problem brushing her hair after swimming), and even offered to pay to add on a hair wash but she just snapped at us that she didn't have time. She spent a good 10 minutes complaining, and making rude comments even though we kept apologizing. It was embarrassing because it made me feel like she was implying we were bad parents. I'm assuming they were overbooked and only allotted so much time for each kid, which is why extra brushing or a wash would throw off the whole day. She did a great job with the actual haircuts, so it's a shame that we will not be going back based off the service alone.

Comment

We went to Cookie Cutters for our daughter’s first haircut and Sarah did a fantastic job. She was fast and efficient and kept our daughter entertained and calm. Thanks for a great experience.

Comment

They do a real good job every time

Comment

Hi we have been to Cookie Cutters 3 times now for our 3 year old son. The lady we had today Shaisa was great and did a awesome job. Our son liked her a lot. Thank You very much.