Cookie Cutters-Rhodes Ranch, NV (685 reviews)

Comment

Jennifer was really good, after she cut my daughters hair she even gave her a clip for free to hold her hair in place. Brandi on the other hand, asked if I would like bangs for my daughter and didnt really get them. It seemed that the price for my other daughter should of just been a trim if she told me thats all she was going to do, because I thought she would get a cut but she said that my daughters hair is just fine only a little damaged so at that point she could of just asked me if I wanted a trim instead of paying the $21.95 for her first hair cut and I would of saved hers for another date.

Comment

We've been bringing our boys here for 7 years and never had any issues especially with scheduling until today! I had both texts and email confirmation for our 3:15 and 3:45 appointments. We didn't have any issue with our 3:15 appt but when the time came for our 3:45 appt, my husband was told we were not on the schedule for 3:45 even when we showed both text and email! I wish Michelle and Jennifer were still here. They were lovely ladies, knew exactly what we needed every time and always fast and accommodating! Brandi is also our go to! Next time, I'll make sure we only have our appointment with her. Today, our first appointment was at 3:15 and my son, CJ got sat on the chair at 3:16 and got done at 3:42. When we told her we had another appointment at 3:45, she insisted we didn’t have one even though my husband showed her both text and email confirmation. I don’t know if it’s because she’s running behind and she needed to turn someone away, regardless, it’s so inconvenient and unprofessional. Very disappointing! I try not to book with Becky because she always takes so long and she also talks too much. But we had no choice because she was the only one available today and today was the only good time for my husband to take both of our boys.

Comment

I made an appointment online specifically requesting Brandi because she is the only one who does a good job cutting my sons straight fine hair. I was not able to accompany my son and my husband did not know what Brandi looks like. When he checked in he told the lady he had an appointment, she confirmed and took him to her chair... she was not Brandi. Half through the cut my husband realized Brandi was cutting a screaming child's hair behind him. My son does not scream or throw tantrums when getting his hair cut and he came home with an uneven bowl cut. It's awful. I am going to try to fix it myself.

Comment

Stylist was overly brisk, a bit rough touch while cutting, also her mask was not over her nose