Cookie Cutters-Rhodes Ranch, NV (685 reviews)

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Jennifer was really good, after she cut my daughters hair she even gave her a clip for free to hold her hair in place. Brandi on the other hand, asked if I would like bangs for my daughter and didnt really get them. It seemed that the price for my other daughter should of just been a trim if she told me thats all she was going to do, because I thought she would get a cut but she said that my daughters hair is just fine only a little damaged so at that point she could of just asked me if I wanted a trim instead of paying the $21.95 for her first hair cut and I would of saved hers for another date.

Comment

The floor is so dirty and also the play structure, I had to ask to borrow a broom bc there is a thick layer of hair on the play area. I know it’s unavoidable but I don’t think it’s regularly cleaned.

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The play structure was covered in hair. I totally understand that this is a salon, but we came shortly after opening so I would have expected it to be cleaner.

Comment

I could say that your stylists are fabulous. My favorite is Brandi, and my second favorite is Michelle. Today, I meet Liz and is great too. Most of the time I ended very satisfied with the services provided to my kids. However, there is something that didn't go as well as usual. I had an appointment at 10:00 am and 10:30 am but I was late. I called the store at 10:02 to inform that I was on my way and I will be there in 2 min. The cashier told me that the 10:15am appointment was there and I would be rescheduled to 10:45. I totally understood because, it was my fault. Anyways, I arrived at 10:05 am and I was waiting for my turn. three customers arrived after me, and I ended being the last customer to be attended. I complained with the cashier because I was finally attended at 10:37am. I complained because your stilists couldn't wait for me 5 min but I had to wait for them 7 min. My complain is not about the 5 or 7 or the plus hour that I stayed in your store. My complain is because your personnel made me feel that my time wasn't valuable and other customers were more important than my kids. I know that this won't happen again, because I won't eve be late again. Also, I know it because I have bee your customer since you open this location in 2016 and it is the first time that it happened to me. However, I just needed to say it.