Palm Springs Fine Men's Salon (2583 reviews)

Comment

I recently moved to the area and was referred to Palm Spring's Fine Men's Salon by some friends of mine. I decided to book an appointment for an Exclusive Men's Haircut after reading some reviews and visiting the website. It seemed to be the exact salon/experience I was looking for. Upon arrival there was no reservation because I hadn't confirmed online or received an email stating so. The gentleman working the front desk was very accommodating and offered me an appointment but 3 hours later with another stylist and for a Standard Men's Haircut. After confirming I was a local, I also booked my future appointment with the stylist/service I had originally chosen. After the haircut, product and styling (included with a Standard Men's Haircut) wasn't offered. I inquired about a shampoo service but was informed that it's not included with the standard cut. You would think as a prospective future client a shampoo would have been offered in lieu of no product or styling. Not to mention, my hair is only an inch long and the wash bowl is literally directly behind the chair where you receive your haircut. I was pleased with the service I received but was just expecting a higher level of customer service than what was received.

Comment

My stylist was kind , not very friendly. He seems to care very little of my hair concerns !

Comment

The front desk person was super friendly.. no issue... I schedule a nose and ear wax with Juana.. she was very nice and friendly.. but really just not up to the task... why? 1. After doing my ears, she went back with scissors to get some missed hairs. I have never had this done before.. Sure, some hairs are missed.. fine.. but use tweezers. 2. She failed to wax the central rim of my ear.. lobe? yes. top of ear? yes.. mid section.. no.. and I had to shave both ears when I got home.. 3. Nose wax.. well, same thing here... she went back with scissors to get missed hairs.. well, I can do that myself.. if properly applied, the wax should have gotten the hairs.. if not, repeat.. 4. Worst of all.. when I got home, I realized that she didn't protect my beard... and some wax got on my beard and now I have a missing gap in my beard under my nose where she let some wax on it... sweet Mary and Joseph... No, I don't want a refund.. I'm not looking for anything as that will muddy the waters of my feedback.. My feedback is without any request for anything... I will say that I had Andy do the waxing before and he was very good... If I choose to return, I'll ask for him..... Again, Juana could not. have been nicer... just not up to the task.. and now I will look like Shrek (or even more like Shrek) for about 3 days until my beard grows back... argh...

Comment

After my haircut, I waited patiently 10 full minutes to pay, while the receptionist scheduled half a dozen appointments weeks in the future for a guy on the phone. I was left standing there, live & in person & put on “hold” because the phone call took priority. He did comp my haircut, nevertheless such customer service is very unprofessional.

Comment

Probably the worst shave in town. It was less than 15 minutes mostly electric razor. No beard softening… I just don’t understand how this is sold as a 45 minute wet shave.

Comment

I recently paid $50 for a 20 minute pedicure. I expressed that I wanted to have a clear coat on my nails. She was going to paint nail polish with my Birkenstocks on that’s when I stopped there and had enough. I don’t understand if she knew, but it was a horrible experience.