Cookie Cutters-Mahwah, NJ (237 reviews)

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Friendly service, nice environment, close to home.

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I had an appt and had to wait 20 minutes. That wasn’t a big deal but we weren’t acknowledged at all after the woman at check in said it would be a few minutes. It would’ve been nice to be told how much longer or get a quick apology for having to wait. The stylist did a great job though and the set is great so we’ll be back. Just hope the customer service gets better.

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Online appointment system is great, but the haircutters need to be aligned with scheduling. I asked for a specific cutter during appointment, who turned out to not be working that day.

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Overall, I was disappointed with the experience at the Cookie Cutters in Mahwah, NJ. When we walked in no one greeted us and we sat for 20 minutes after our appointment time before someone said hello and asked what we were there for. I did receive good advice for one of my daughters curly hair from Vicky, but then for my other daughter I was disappointed that BethAnn really did not blow dry her hair all the way through and we didn't look like we had just come from a salon.

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Overall the experience was fair at best. The cost is high for a simple haircut and the staff varied greatly in patience. If you are in an establishment specializing in kids haircuts, you should be prepared to be quick and not sigh in frustration every time the child moves and when the become antsy after like 20 minutes. We have twin toddlers, one stylist was very on point and professional, the other not. I wasn't too keen on the fact she also ran out and was smoking in front before we even had the kids loaded in the car.

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Staff was very nice but got home and realized my sons hair was an absolute mess with chunks missing extremely uneven and parts were not trimmed that I asked. I am very displeased with the haircut especially for that kind of money.