Cookie Cutters-Greenwood, IN (1890 reviews)

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The staff is excellent. My wife was almost hit with a shoe that a kid threw in the facility. If the staff were able to hold the parents responsible for their kids actions that would be great.

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Too expensive for a 4 minute hair cut especially when I have to add a tip!

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Our appointment was at noon, but we did not get seated until 8:15.

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10 days ago I tried to call Cookie Cutters to make an appointment for my son. The phone rang twice then someone hung up on me. Thinking there was a problem with the line I tried again. The second time, same thing. I waited about 10 minutes tried again and it went to the answering machine. I was so frustrated I gave up. For our visit this time, we just walked in hoping that Holly was working. Holly is consistent on how she cuts my sons hair and I have always been happy with her. If it wasn't for that, I would not go back.

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We love the staff at this Cookie Cutters, they are very good at cutting kids' hair. They have always made our grandson feel comfortable and welcome. However, they always seem to be short-staffed and always seem to be at odds with the computer/payment system. The flow-through is terrible; checkout takes forever unless you just hand them $20 for payment and tip and walk.... When someone has a first haircut, everything in the shop comes to a complete stop as all staff "huddle" around the computer trying to figure out how to print the certificate and picture. It is a nightmare. So we have learned to pay in cash, and make a reservation, and still plan on waiting. Best advice: Hire more staff. Tonight, for example, I counted 15 children turned away within the two hours prior to closing because they did not have enough staff. That's a lot of revenue walking out the door.

Comment

Michelle is great but check out takes way too long for a business catering to children.