Cookie Cutters-Greenwood, IN (1890 reviews)

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We love the staff at this Cookie Cutters, they are very good at cutting kids' hair. They have always made our grandson feel comfortable and welcome. However, they always seem to be short-staffed and always seem to be at odds with the computer/payment system. The flow-through is terrible; checkout takes forever unless you just hand them $20 for payment and tip and walk.... When someone has a first haircut, everything in the shop comes to a complete stop as all staff "huddle" around the computer trying to figure out how to print the certificate and picture. It is a nightmare. So we have learned to pay in cash, and make a reservation, and still plan on waiting. Best advice: Hire more staff. Tonight, for example, I counted 15 children turned away within the two hours prior to closing because they did not have enough staff. That's a lot of revenue walking out the door.

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The bathroom smelled as if someone had been smoking in it.

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I would've liked to have seen a little more excitement out of staff, a little more personal attention to the kids. But I'm guessing it was because they were overwhelmed with the amount of people waiting for cuts and only 2 stylists on staff.

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The wait was a little long, we waited almost a hour because there was only 1 person on staff. Somebody else came in later, but between answering the phone and checking new people in... our wait took a long time.