Cookie Cutters-Avon, IN (1780 reviews)

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Stylist, Lisa, was professional and did a great job of cutting my son’s hair.

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We always have a good experience with Amanda. She is very professional and my kids like her a lot. We will continue to see her.

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Took my 18 month old here for his first cut! Abigail was very friendly, patient, and did a great cut!

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Vickie is great! She makes the visit fuss-free and easy.

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These guys are saints

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We made an online appointment for 5:30PM on 5/4/2018. We reside approximately 45 minutes to an hour west of your location. We have visited this location with our now 4 year old son since he was 6 months of age. We've continuously purchased the prepaid cuts and taken advantage of your loyalty program. While traveling to our appointment we encountered longer than expected traffic. As a courtesy we contacted the salon and asked if we could change our appointment to 6pm to prevent them waiting for us to arrive. The call taker seemed annoyed and indicated there was nothing they could do as they were "all booked up". The call taker attempted to persuade us from coming in. We indicated that we were already in route and given our proximity and distance travelled simply not continuing wasn't going to happen. We arrived at 5:38PM. The staff essentially made us a walk-in appointment taking every other customer prior to servicing us. We checked out at 7:06PM. Allyson performed our sons haircut without issue. When we arrived the other female stylist and the receptionist were at the desk. We observed them discuss our arrival and the female stylist said something to the effect "make them wait" and walked off. Her next appointment walked in approximately 5 minutes after our arrival and indicated they had a 6pm appointment. It seemed that perhaps someone was annoyed that we decided to come in the salon. 8 minutes late with a courtesy phone call doesn't seem to be a situation that would warrant the type of attitude exhibited. The salon was obviously understaffed but it seemed that those frustrations were being directed towards us. Our sons haircut required 10 to 15 minutes of seat time. The customers who followed us were early - arrived 5 minutes after us - and after being called asked to change their sons diaper prior to beginning his haircut. This took an additional 10 minutes for the dad to go to car, the mom to change the diaper, and for them to begin cutting the hair of their two children. We could've easily been in and out of the salon in this time while the stylist stood around with a full lobby.