Cookie Cutters-Avon, IN (1780 reviews)

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We have been going to Cookie Cutters - Avon for three years. NEVER have we had issues until this visit. I am not sure what credentials the employees have but the young girl how cut my daughters bangs needs to go back to school. I specifically told her that I wanted her bangs to touch the top of her eyebrows because we have a wedding in two weeks. She started cutting and I told her it was too short. She replied "oh I am sorry, good thing is that they will grow out fast." Somehow by the time the girl was done my daughters bangs were more than half way up her forehead. I walked out of the store - leaving my husband and my two kids there in the vehicles. I have never cried over a haircut before but I was FURIOUS to say the least. I couldn't even look at my daughter that evening. I will NEVER go back even if this employee is not there. My daughter looks horrible and now I have to have someone professionally do her hair for this wedding because there is no fixing them.

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When we went to get my 4 year old son's hair cut yesterday 01/26/2018 the lady who cut his hair Sara was very cold at first. My son is autistic and is very hit and miss how he is going to react during haircuts. Sara began cutting his hair and everything was going fine. A few times he would get grouchy and our favorite stylist Amanda came over to redirect him and keep him happy. After Amanda left my son got upset because he had hair on his face and it was itchy and Sara became annoyed and started rushing the haircut which made my son say "ouch" several times and also left many red marks all over his neck and face. When he started crying and wouldn't let her finish I took him to the bathroom to calm him down and Sara made my husband pay for the haircut and when we came out to finish our haircut Sara had went into the back room and didn't come back out for 10 minutes and when she did come out she acted like the hair cut was finished, so we ended up asking for the only other stylist there to finish my son's haircut. With my son being autistic it is very hard to get him to get a haircut and now after such a traumatic experience I worry that he will now fear getting his hair cut. While the other stylist was finishing my son's haircut Sara was cutting another child's hair and the little girl asked if she cou of go potty when Sara said "can't you hold it?" I'm not sure if she should be working with children with such little patience and a poor attitude. Hopefully she doesn't scare any other kids from getting haircuts and Kearns how to be a better stylist.

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I use to have a great hair cut for my kids, but this pass 2 visits was the worst. The person didn’t know how to cut hair or is new one . But could do what she was there to do, she needed help from different people . Also when we try to pay the person one the register kept asking as to tip the person multiple times.

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Very dirty environment. Told the hairstylist what kind of haircut for my son and she didn’t follow very well. Kept having to ask her to take more length off over and over. Will have to go someplace else to have it fixed.

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Place needs a remodel, looks old and in need of updating

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The lady named Taya was not friendly at all and gave short answers to our questions. This was our first time getting an haircut for our toddler and we had no experience. She was not helpful and would not elaborate on anything we asked.