Cookie Cutters-Avon, IN (1780 reviews)

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Our stylist was very friendly, she did a very good job creating the look requested, and was super patient!

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If you are on appointment only, please do not squeeze in a walk in if you are not going to take the time to do it correctly. My daughter's bangs were not even wet when cut and were butchered by Angel.

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Angel did a great job! She listened & gave us exactly what we requested. She was friendly & efficient & we would not hesitate to return to or recommend her.

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Vicki always does a fantastic job at cutting our son's hair. We have tried a barber shop, and it just doesn't measure up to the service we receive here at Cookie Cutters in Avon! Thank you Vicki!!

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We have been going to Cookie Cutters - Avon for three years. NEVER have we had issues until this visit. I am not sure what credentials the employees have but the young girl how cut my daughters bangs needs to go back to school. I specifically told her that I wanted her bangs to touch the top of her eyebrows because we have a wedding in two weeks. She started cutting and I told her it was too short. She replied "oh I am sorry, good thing is that they will grow out fast." Somehow by the time the girl was done my daughters bangs were more than half way up her forehead. I walked out of the store - leaving my husband and my two kids there in the vehicles. I have never cried over a haircut before but I was FURIOUS to say the least. I couldn't even look at my daughter that evening. I will NEVER go back even if this employee is not there. My daughter looks horrible and now I have to have someone professionally do her hair for this wedding because there is no fixing them.

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We made an online appointment for 5:30PM on 5/4/2018. We reside approximately 45 minutes to an hour west of your location. We have visited this location with our now 4 year old son since he was 6 months of age. We've continuously purchased the prepaid cuts and taken advantage of your loyalty program. While traveling to our appointment we encountered longer than expected traffic. As a courtesy we contacted the salon and asked if we could change our appointment to 6pm to prevent them waiting for us to arrive. The call taker seemed annoyed and indicated there was nothing they could do as they were "all booked up". The call taker attempted to persuade us from coming in. We indicated that we were already in route and given our proximity and distance travelled simply not continuing wasn't going to happen. We arrived at 5:38PM. The staff essentially made us a walk-in appointment taking every other customer prior to servicing us. We checked out at 7:06PM. Allyson performed our sons haircut without issue. When we arrived the other female stylist and the receptionist were at the desk. We observed them discuss our arrival and the female stylist said something to the effect "make them wait" and walked off. Her next appointment walked in approximately 5 minutes after our arrival and indicated they had a 6pm appointment. It seemed that perhaps someone was annoyed that we decided to come in the salon. 8 minutes late with a courtesy phone call doesn't seem to be a situation that would warrant the type of attitude exhibited. The salon was obviously understaffed but it seemed that those frustrations were being directed towards us. Our sons haircut required 10 to 15 minutes of seat time. The customers who followed us were early - arrived 5 minutes after us - and after being called asked to change their sons diaper prior to beginning his haircut. This took an additional 10 minutes for the dad to go to car, the mom to change the diaper, and for them to begin cutting the hair of their two children. We could've easily been in and out of the salon in this time while the stylist stood around with a full lobby.