Cookie Cutters-Avon, IN (1780 reviews)

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I honestly was horrified with the haircut as I knew the stylist had cut too short in the back. She had a perfect length that she started with and then sectioned it again and as soon as she cut in the back I saw it was too short and knew it would shrink more. I then reminded her she wanted shoulder length. My daughter wanted a shoulder length long bob. She has wavy hair. Both of my children were receiving haircuts at the same time at opposite sides of the room, I felt I should stand with my 4-year-old at first because she’s younger and can’t speak for herself as well. The hair stylist with my eldest child did come over for a moment and I showed her the photo of a style we liked. She must have had a unique style in mind of her own based on the photo I showed her, I'm not sure. At the very beginning of the haircut she had sectioned the hair and the length she first cut was perfect but she continued cutting even after I reminded her shoulder length she cut it even shorter and said this would be a "more dramatic" style, we didn't ask for dramatic. I don't feel dramatic is appropriate for a seven-year-old. We wanted a LOB or long bob and what she cut was a very uneven, poorly blended stacked bob. Very extreme and dramatic, my daughter’s hair was mid to lower back in length before the cut, the back of her hair is now above the nape of her neck! I did not feel I was able to express my dissatisfaction for this haircut in front of my children as I did not want my daughter to feel bad about her haircut. She was excited but I’m more concerned what will happen when she gets to school or after we wash her hair the first time. I couldn't stop the stylist after she cut it too short because I didn't want my child to know there was an issue or a problem because I didn't want her to feel self-conscious or have a complex over the shortness of her hair, so I told her how beautiful she looked and how easy it would be to care for her hair so she didn't start to worry. The back of her hair is entirely too short and with her waves it sticks out funny in the back. We do not wake up early to give her a blow out with a round brush before school, this stacked bob is just not what we had expected. The hairstylist was friendly and cheerful; however, I feel she should have made sure to go over the hairstyle with a parent before cutting into the hair especially with it so short. I did show her a photo of the cut my daughter wanted before she started, we expected it to be one length across in the back and not stacked. I appreciate her talking to my daughter and maintaining a friendly, professional demeanor. Thankfully my child’s hair will grow back.

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I have been to this place 4 times and they all have been not so great to the final time of terrible. The stations are very dirty. I get that this is a hair place but some of the chairs look like they only get wiped down once a month at best. The last haircut I took my son to get is where I had enough. The woman took my son back and started buzzing before I could explain I didn't his baby locks to be gone yet. She only kept saying, I'm not done yet.. The time before that I didn't make an appointment for my other child and no other clients waiting or in the store, I was told that they were full and couldn't fit me in and refused service. I will not recommend this place to anyone nor bring my children back.

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I have been coming to this location for about five years now and I have never had any issues but Shelby did a terrible job on my sons hair.

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I was very unhappy with my visit. I had called and made my appointment ahead of time but when I arrived I was told that no appointment was made and was told I called the wrong store. After asking if the number I called was their number, I was completely ignored. I then called the same number and reached the store and employee I was currently standing in front of. She then apologized and said she doesn’t know why my appointment wasn’t showing up but she just got onto shift so it wasn’t her problem. She then took my child to cut his hair but did a terrible job. His hair cut is very uneven, she did not go back and try to even it out, and charged me $15 for a hair cut that literally took her 3 minutes. Overall I’m very unpleasant with my visit. Employees were not professional, hair cut looked terrible, and I personally feel like I was over charged.

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The hair dresser we had was very rude and rough on my son. He is only 1 and she needs to be a lot more gentle than what she was. The woman who checked me out at the cadhiet was also rude.

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My appointment was booked as a first baby hair cut. After the haircut, I asked the lady at the front desk if I was supposed to get a certificate or a lock of his hair? She told me that the computer told her it was just a regular haircut and told me I could go get some of his hair if I wanted. I told her it was okay and paid for the haircut. She told me again that I could just go get some of his hair off the floor. I didn’t have anything to put it in or anyway to take it home with me. She didn’t offer me any suggestions like a baggy or offer to make me a certificate either. I was almost in tears and didn’t want to cause a scene so I left. I fully regret not getting any of his hair for his first haircut but I wish something more would’ve been done to make the situation better. I looked back at my email and I was booked for a baby first cut and I attached a picture. It just wasn’t the experience I wanted for his first haircut.