Cookie Cutters-Royal Oak, MI (659 reviews)

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I’m very disappointed with the haircut my 5-year-old son received today. He’s severely autistic and nonverbal, and after three months without a cut, we expected care and patience. Instead, the stylist, Jessica, rushed through it in just 13 minutes, didn’t follow our directions, and left his hair uneven—including poorly done sideburns. She was also rude and visibly uncomfortable with his sensory needs. This is supposed to be a supportive space for special needs kids, but it felt anything but. Sadly, this isn’t our first poor experience with her—she also gave him a bad cut last year that had to be corrected. We won’t be returning to Jessica. Natalie, who cut his hair last time, is patient, kind, and actually listens—someone we’d much rather continue with. I hope management takes this seriously, because we definitely didn’t receive the $30 in service we paid for!!

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We asked that my son get a trim and they gave him a buzz cut. Very unhappy.

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I don't expect much when I come here, quick and easy. But this was by far the worst haircut my son has ever had, just based purely on skill level and how it turned out. We will never be back.

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We arrived on time for the appointment, but were rushed as if we had arrived late. I understand appointments are short and the schedule was probably full, but if the time allotted is not enough time to get through the haircut and to be nice about it, then maybe you need to think about longer appointment times. The stylist acted annoyed with our toddler (who is not even 2) and with my husband, who was simply trying to keep our toddler calm. We will not be returning - it's not worth the money.

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We usually go to cookie cutters northville for our kids cuts, but they were booked so we decided to try this Royal Oak location. I am so disappointed with the cut. My son's hair looks horrible and even when I asked the stylist to fix it, she did worse. Her excuse to my husband was that my child's hair is "fuzzy!" The hair is completely uneven and I'm going to have to take him somewhere else to have it fixed and pay more money. I'm so upset. Even when my kids are crying, moving, and fussing, Northville stylist have always done a great job. That is why we only bring our kids to cookie cutters. We will NEVER go back to Royal Oak and I will be contacting a manager to voice my concerns as well!

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My son is autistic and the person who cut his hair did a terrible job and wasn’t patient with him. The front of his hair is uneven, he’s bleeding on the back of the ear, and the person cutting his hair was in a hurry because of other clients. He also has a bald spot now right above his ear