Cookie Cutters-Royal Oak, MI (639 reviews)

Comment

Not bad, but not good either. Arrived at the salon when it opened - the workers were still half asleep! No greeting or acknowledgement of any kind. Receptionist talked so quietly - I couldn’t hear her. I’d booked a baby’s first haircut package online. They did not know this. The hairstylist did not introduce herself or do anything about a first haircut. Seemed she wasn’t used to working with kids. Tv was in Spanish and she didn’t know how to change it. The plastic bag for the lock of hair was so incredibly tiny - there’s no way she’d be able to put any hair in it. I’m glad I brought my own envelope. We had to wait a long time for the first haircut certificate to be made and it was printed the wrong way so more than half the page was blank. There was also space for a before and after photo - only an after was taken so there’s a blank picture space on the certificate. The haircut itself was fine and took about 10 min. Not a good value for $20.95. Won’t be back. Oh - and they kept pushing the app and buying several haircuts up front. They should work on their customer service before promoting the app.

Comment

We experience unacceptable delays, even with scheduled appointments, due to inconsistent prioritization and queue-jumping.

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Truly one of the worst haircuts my kid has gotten! It looks like his hair was randomly chopped all over and His bangs are sloped down at an obvious angle. I get it that these haircuts are inexpensive, but there was no skill involved. Moreover, the stylist, as soon as she was done with my first son’s cut got out her cell phone and walked around the salon on a personal call. The whole experience was absurd.

Comment

the only reason I refuse to refer anyone or come back is due the woman that saw my son gauge while were there. She was unprofessional, was more worried about eating her lunch that arrived then helping him with hair all over him or giving him sucker balloon or coupons or checking us out left it all of lady that saw this son of mine Owen.

Comment

So, with this one, this was my second appointment for my daughter. The best way I can say this is that if you want to get your kid's hair done there, you need to book an appointment. We tried to come the day before, there was only one slot available during the time frame that we wanted, so I booked one of my three children. We decided to go early and see if we could get the other two in also, as walk ins. So, it is 3:50. There were two stylists there. There were absolutely no customers in the store, and they told me that they wouldn't take my other two kids because they both had 4:00 appointments. Was disappointed in that. The only reason we came back the next day was that the kids like the environment, and they saw everything the day before and got excited about it.

Comment

The environment and employees was wonderful. The cut is completely uneven and seem unfinished.