Cookie Cutters-Royal Oak, MI (639 reviews)

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Honestly, I am pretty disappointed. I have had a wonderful experience every time we have come except for this time. My son moved while getting his bangs cut and the hairdresser just kept getting shorter and shorter trying to fix it. It seemed like she just doesn’t have a lot of experience in working with toddlers who move. I have not had this issue in the past. I actually had to end up cutting the hair cut short because I was holding back tears and I didn’t want to risk it getting any worse. I know it is just a kids haircut and their hair grows so fast, however, we are leaving for vacation on Monday where we will have a lot of family photos. Very disappointed. We will be back but we will be seeing our regular hairstylist from now on. There is literally no salvaging this haircut. We will have to wait until it grows out. I also want to note that compared to haircuts in the past, my son was exceptionally well behaved but the hairstylist wasn’t able to handle him moving his head which is a natural thing for a 1.5 Year old to do.

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I made an appointment but still waited 30 minutes with my 4 year old until it was our turn and once it was our turn we got no apologies for the wait which is what I’m most frustrated with. From my appointment time to when we left was 1 hour! It’s never taken that long before.

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I was very disappointed that they refused to use a happy picture I got of my son because they already started to print it with the one of him not smiling. I asked if they could just reprint it and they said no. I feel like for such a big moment like his first haircut we would have had better treatment than this and wanted us to have the picture we wanted on his certificate. I was very disappointed.

Comment

Went today and had Carole, we have not had her as a stylist before. I told her what I wanted for my 4 year old and then started telling me about her previous client and how difficult the mother was and kept referring to her as “some European women” and wouldn’t stop talking about it. When she did the front of my sons head she did a blunt cut across the front which is not what he had coming in nor what we wanted. She then tried to fix it by using blending scissors and again going straight across. His “bangs” now look uneven and just awful. We have never had an issue at this location but we will certainly not be having Carole ever again.

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I’ve been told many things in our visits there. “We don’t take walk ins on weekends”, then I make appointments and they take walk ins. They can never seem to find your appointment when you do make them. They are never running on time (today was 45 minutes behind). I take my young (under 2) child there and am told “he needs to sit still. He moves too much”. I understand it’s difficult when they move a lot! But he’s a kid. Then was told it’s because of kids like him they run behind all day. I have a prepaid card- so when that’s gone- we won’t be back.