Cookie Cutters-Royal Oak, MI (639 reviews)

Comment

I made an appointment but still waited 30 minutes with my 4 year old until it was our turn and once it was our turn we got no apologies for the wait which is what I’m most frustrated with. From my appointment time to when we left was 1 hour! It’s never taken that long before.

Comment

Honestly, I am pretty disappointed. I have had a wonderful experience every time we have come except for this time. My son moved while getting his bangs cut and the hairdresser just kept getting shorter and shorter trying to fix it. It seemed like she just doesn’t have a lot of experience in working with toddlers who move. I have not had this issue in the past. I actually had to end up cutting the hair cut short because I was holding back tears and I didn’t want to risk it getting any worse. I know it is just a kids haircut and their hair grows so fast, however, we are leaving for vacation on Monday where we will have a lot of family photos. Very disappointed. We will be back but we will be seeing our regular hairstylist from now on. There is literally no salvaging this haircut. We will have to wait until it grows out. I also want to note that compared to haircuts in the past, my son was exceptionally well behaved but the hairstylist wasn’t able to handle him moving his head which is a natural thing for a 1.5 Year old to do.

Comment

The person who cut Andy's hair did a fabulous job. The haircut itself turned out great, and they were really understanding about his discomfort with loud noises and his want to leave the chair to be with his mom. Andy had a tough time calming down for the appointment after waiting 45 minutes to be seen, but the haircut and the personality of the stylist were amazing. I think it was worth the wait, but hard to say if Andy would be willing to sit for that long again.