Cookie Cutters-Royal Oak, MI (639 reviews)

Comment

Carol cut my sons hair. She gave him a bowl cut that was very uneven I asked her to fix it and it did not get any better. She also man handled my son moving his head in the directions she needed him to face without asking him to turn. After the 5th time I asked her to be gentle he is 3 yrs old. I decided to ask someone else to fix the cut and she began to be rude. Stating other people don't complain. She was not receptive to feedback and was insulted I didn't love the cut. I have been a reoccurring client and have never had this issue with any other stylist and engage in a friendly conversation with the everyone else there. This is not typical of my experience here.

Comment

The girl who cut my son’s hair was very sweet. But the way I was greeted with no smile, while we waited almost an hour was ridiculous. I listened and watched them take appointments scheduled AFTER mine. When I asked the lady up front what was going on, she didn’t even look at me, stated she was “only there for a minute” and brushed me off. Even another parent in the waiting room made a comment about her attitude. This is the second time they’ve been rude to me for no reason. Sucks that I will have to find somewhere else because I like the work that was done.

Comment

The woman who cut my sons hair did not adequately cut it and said she didn’t want to do much because of his cowlick.

Comment

The environment and employees was wonderful. The cut is completely uneven and seem unfinished.

Comment

So, with this one, this was my second appointment for my daughter. The best way I can say this is that if you want to get your kid's hair done there, you need to book an appointment. We tried to come the day before, there was only one slot available during the time frame that we wanted, so I booked one of my three children. We decided to go early and see if we could get the other two in also, as walk ins. So, it is 3:50. There were two stylists there. There were absolutely no customers in the store, and they told me that they wouldn't take my other two kids because they both had 4:00 appointments. Was disappointed in that. The only reason we came back the next day was that the kids like the environment, and they saw everything the day before and got excited about it.

Comment

the only reason I refuse to refer anyone or come back is due the woman that saw my son gauge while were there. She was unprofessional, was more worried about eating her lunch that arrived then helping him with hair all over him or giving him sucker balloon or coupons or checking us out left it all of lady that saw this son of mine Owen.